FINQ is thrilled to announce the strategic appointment of Hila Friedman as the Vice President of Customer Service and Experience. This pivotal decision underscores our commitment to expanding operations and establishing a cutting-edge customer experience department. As FINQ continues to evolve as a leading AI-powered investment platform, enhancing customer service and experience is a critical priority. With the addition of Friedman, we are poised to ensure that our users receive seamless, efficient, and human-centered financial services.
Friedman brings a wealth of experience in customer service management, with a robust decade-long tenure in the field. In her previous role, she served as the Head of the Customer Service Division at Wolt, where she successfully oversaw large-scale customer service operations, developed digital support systems, and implemented operational efficiencies. Prior to Wolt, she also held senior positions at Cal, demonstrating a strong track record in optimizing user experiences and improving service processes.
Throughout her career, Hila Friedman has demonstrated a strong alignment with FINQ’s mission of simplifying the financial world for its users. Her focus on service enhancement, refining customer interactions, and leading teams to execute strategies that drive customer satisfaction and business growth mirrors the company’s commitment to providing a seamless, efficient, and human-centered financial service. Her ability to build trust with customers while leveraging technological innovations makes her an invaluable asset to FINQ.
Hila Friedman expressed her enthusiasm about joining FINQ, stating:
“I am excited to join FINQ out of a deep belief in the product and the message it brings to the financial world. As I step into the role, I bring with me extensive experience in customer experience management and building quality teams focused on providing professional, efficient, and human service. Our main challenge will be to make the financial world, known for its complexity and intricacy, accessible, and I am grateful for the privilege and opportunity to unravel the complexity and design an accessible, simple, and exciting user experience. Our goal is to lead positive change and ensure that people’s money works for them, both in investment paths and certainly in savings paths.”
FINQ’s CEO, Eldad Tamir, also shared his confidence in Friedman’s appointment and the value she will bring to the company:
As the CEO of FINQ, Eldad Tamir is confident in the value that Hila Friedman will bring to the company. He is pleased to welcome her to the team, knowing that her extensive experience in managing customer service and customer experience systems will be instrumental in the company’s continued development. He has no doubt that her capabilities will help FINQ maintain its commitment to making the world of finance accessible and efficient for its customers, while ensuring a human and professional response.
With Friedman’s appointment, FINQ is not only reinforcing its commitment to customer service excellence but also positioning itself for future growth. As the company continues to expand, her leadership will play a key role in ensuring that customer interactions remain seamless, intuitive, and empowering. By integrating innovative service strategies with FINQ’s cutting-edge AI technology, Friedman will help create a customer experience that is not only efficient but also deeply personalized, making finance more approachable for all users.
About FINQ
FINQ is an AI-powered investment platform designed to make advanced investing accessible to everyone. By harnessing the power of big data and cutting-edge technology, FINQ replaces outdated financial middlemen with objective, data-driven investment tools. The company’s platform continuously analyzes the entire market, providing clear, unbiased insights that empower investors to make informed decisions with confidence. By removing the complexities and biases often associated with traditional financial services, FINQ is revolutionizing the way individuals engage with their finances, ensuring smarter, more transparent investment opportunities for all.
With Friedman at the helm of customer service and experience, FINQ is well-positioned to strengthen its customer-centric approach while continuing to innovate in the financial technology space. Her leadership will be instrumental in shaping a service model that not only meets but exceeds customer expectations, further reinforcing FINQ’s unwavering commitment to accessibility, efficiency, and trust in financial services.
