NEWS

WIRES

OTHER

Kansas City Data Center 1102 GRAND Helps Reduce Dibon ARO BPO Expenses by $1.2 Million Annually

1102 GRAND, Kansas City's Data Center and Internet Hub, has been instrumental in reducing Dibon ARO BPO expenses by $1.2 million dollars annually by moving their business towards a virtual call center.

Read more

While speaking at the Association of Customer Contact Professionals (ACCP) meeting in Leawood, Kan., Michael Amigoni, COO of Dibon ARO BPO, detailed the successes Dibon ARO BPO had while working with 1102 GRAND. Amigoni explained how moving business towards virtual call centers provides monetary savings and better customer service. "Compared to a regular brick and mortar call center and a virtual call center, the total savings for the virtual call center was $1,200,000 annually. Two of the best things I ever did since getting involved in the contact center industry was moving the data center to 1102 GRAND and migrating to the inContact Software Platform. It allowed our team to focus on their core business, customer service," said Amigoni.

Greg Elliott, director of business development for 1102 GRAND, said 1102 GRAND is excited to be a part of Dibon ARO BPO's overall IT strategy. "We recognize that all company's data center collocation needs are not created equal, so we take our time to make sure that each client's objectives are addressed."

Amigoni added that Dibon no longer has to worry about issues on the data center side. "When it comes to redundant cooling units, power feeds, battery backups and generator services, we leave all of that up to 1102 GRAND."

1102 GRAND is a Midwestern carrier hotel and network neutral collocation facility specifically enhanced with the infrastructure to host and provide services to an array of global network operators including carriers, service providers and enterprise customers who demand highly secure and connected, customized solutions for their core networking equipment. 1102 GRAND offers a wide array of collocation options including cabinets, cage space, suites and space for private data centers, all of which are connected to a carrier neutral Meet Me Room, housing nearly 30 carriers and service providers (http://1102grand.com/) Twitter @1102grand.