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Mattern & Associates Negotiates Sweetheart of a Deal Between Shook, Hardy & Bacon and Pitney Bowes Management Services in Closed RFP

New York, NY, February 14, 2012 --(PR.com)-- Mattern & Associates is “built upon a strong, ethical base with superior processes every time.”

Industry leading legal support services consulting firm Mattern & Associates, LLC announces that it has successfully completed a closed RFP project for international law firm, Shook, Hardy & Bacon, LLP . Mattern & Associates negotiated the mutually beneficial contract renewal with facilities management services provider, Pitney Bowes, which streamlined costs and added new services including hospitality, audio/visual and reception assistance as well as trial support.

Lisa Carpenter, Office Services Manager for Shook, Hardy & Bacon, comments, “Pitney Bowes was great to have onsite, and their services are strong. However, we wanted to make sure we were getting the best possible value. In response, we hired Mattern as an impartial consultant to help ensure we continued to receive the best solutions available in the marketplace and maximized all potential efficiencies through our extended partnership.”

Mattern & Associates had previously consulted with Shook, Hardy & Bacon in both open and closed RFP processes for the firm's office supplies, facilities management and off-site records storage contracts. The recent facilities management services closed RFP project with Pitney Bowes was initiated in December of 2010 and the results delivered by Mattern within the target timeframe of November 1, 2011.

“We are delighted to have been selected again as Shook, Hardy & Bacon's provider for mail, document and litigation support services,” said Stephen Whetstone, Esq., Vice President, Pitney Bowes Legal Solutions. “Working with Mattern & Associates helped streamline and focus the process, and, throughout, it was evident they had our joint client's best interests at heart. In the end, it came down to delivering client value and we had clearly demonstrated our industry leadership and ability to deliver outstanding service throughout our initial contract with Shook, Hardy & Bacon. This was a great win-win-win for us all.”

Rob Mattern, President of Mattern & Associates, remarks, “We are honored by our continuing partnership with Shook, Hardy & Bacon, and are pleased we were able to deliver the expert, unbiased support during the closed RFP process with Pitney Bowes to the benefit of the parties on both sides of the negotiation table. Shook Hardy & Bacon has an exceptional management team that is a pleasure to work with and our consultants look forward to working with them again in the future.”

About Pitney Bowes Legal Solutions
For more than 30 years, Pitney Bowes has delivered innovative document management and litigation support services designed to meet the needs of law firms, corporate legal departments and government agencies through its Pitney Bowes Legal Solutions division.

About Mattern & Associates
Founded in 1997, Mattern & Associates is a consultancy proven to decrease law firm overhead expenses through developing in house and outsourcing strategies which streamline support services and increase net billable realization of soft cost recoveries. Mattern & Associates provides clients with unbiased, decision-making information on how to reduce costs without sacrificing services and improve all levels of efficiency in areas such as mail, reprographics, fax, office supplies, printers, digital workflow, off-site records storage and cost recovery. Mattern & Associates conducts the bi-annual Cost Recovery Benchmark Survey, the most comprehensive, industry-recognized review of cost recovery in the legal community. The company is based in Glen Mills, Pennsylvania.

For more information on Mattern & Associates, visit www.matternassoc.com, check out their blog – www.matternoffact.com, or follow them on Twitter @MatternOfFact.

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