Published: January 25, 2012
Al-Futtaim and iYogi Launch Remote Tech Support Services in Middle East
DUBAI, United Arab Emirates - (BUSINESS WIRE) - Techserve, a leading service and systems integration provider today
announced its alliance with global remote tech support provider iYogi to
deliver on-demand remote tech support for consumers and businesses
across GCC states in the Middle East. This is the first time such
service will be offered in a large scale in this region and will be made
available to homes and businesses that require quick and efficient
resolution across a comprehensive range of technologies and brands.
On demand remote tech support delivered through this alliance will be
available for consumers and businesses across GCC states including Bahrain,
Kuwait,
Oman,
Qatar,
Saudi
Arabia, and United
Arab Emirates. iYogi's 24/7 tech support services which is already
available in the United States, United Kingdom, Canada and Australia
will augment Techserve's already available widespread tech support
service channels including in-store, on-site, depot repairs across a
wide range of consumer electronic brands.
Brands serviced by the Al-Futtaim group company include Panasonic,
Toshiba, Sanyo, Nokia, Bose, Sony Vaio, Aftron, and Control4. The
alliance will strengthen this unique service capability by adding
iYogi's online 24/7 tech support, driven by its proprietary technology
platform, called iMantra.
To subscribe or to access this service, UAE customers can call the
toll-free number 800 0357 02455 or visit www.techserveuae.com.
While addressing a media conference in Dubai, Vishesh Bhatia, Group
Director, Electronics, Engineering & Technologies, Al Futtaim Group,
said: "I am extremely glad this alliance has come to fruition because
now great tech support is just a phone call away. It is revolutionary in
that this service has never been offered in the UAE or in the region on
this scale and will benchmark the way these services are delivered. As
technology increasingly becomes an integral part of the home and office,
technical support requirements are becoming more complex and
sophisticated. Technology improvements allow support services to be
easily provided remotely at more cost effective rates and this is where
this new service will step in."
Uday Challu, CEO & Co-Founder of iYogi said: "After successfully
establishing a brand for remote tech support in four countries, we are
excited to bring our services to the Middle East. Techserve's
established footprint in this part of the world provides us the
foundation to rapidly grow into a market leading position for remote
tech support in this region. Customers and businesses in this region are
rapidly adopting newer technologies, which makes it a strategic part of
our global roll-out of remote tech support services."
iYogi
Matt Farrell (USA)
+1-917-971-1424
v.mattfarrell@iyogi.com
or
Indira
Das (INDIA)
+91-958-280-6534
Indira.das@iyogi.com
Copyright © 2012, Business Wire, Inc., All rights reserved.
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