Published: January 23, 2012

RightNow Client iRobot to Keynote at IQPC Call Center Week Summit

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BOZEMAN, Mont. - (BUSINESS WIRE) - RightNow (NASDAQ:RNOW) client Maryellen Abreu, director of global technical support at iRobot, is a keynote speaker on the topic of "Embracing Social Consumers to Deliver Exceptional Customer Experiences" at the IQPC Call Center Week Summit, January 23-26, 2012, at the Hilton Orlando in Orlando, Florida. RightNow will also have an exhibit booth at the event.


Who:		RightNow client Maryellen Abreu, director of global technical support, iRobot

What:		Maryellen Abreu, director of global technical support at iRobot, will discuss how to leverage the social revolution to more deeply engage modern consumers, turn even the most uncertain social detractors into advocates, and build brand loyalty.

		Maryellen will share important tips about how to:
		-- Join in on social conversations about your brand
		-- Seamlessly integrate social into customer service and support strategies and processes
		-- Deliver compelling and consistent experiences across all interaction channels - both traditional and social

When:		Maryellen Abreu's Keynote, "Embracing Social Consumers to Deliver Exceptional Customer Experiences," January 24, 2012, 10:30 a.m. - 11:15 a.m. ET

		RightNow Exhibit Booth Hours: January 24, 2012, 8:00 a.m. - 4:45 p.m.; January 25, 2012, 8:00 a.m. - 2:50 p.m. ET

Where:		Hilton Orlando, 6001 Destination Parkway, Orlando, Florida