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New West Virginia Online Service Makes It Easier Than Ever to Reconcile Payments

Each month, the Division of Rehabilitation Services handles hundreds of calls requesting information about vendor payments. The new online Explanation of Benefits service was developed to make it more convenient and efficient for vendors to reconcile payments received from the Division.

The free service is available 24/7 and enables vendors to quickly and easily:

• Search for an EOB by nearly any criteria related to a claim
• View EOB details
• Print an EOB
• Save an EOB for future reference

"Our goal with the new online Explanation of Benefits service is to improve customer service by streamlining the reconciliation process for our vendors," said Michelle James, Chief Financial Officer. "Instead of picking up the phone to call a representative to inquire about a payment, vendors can log on to the new service and view the information in seconds."

The West Virginia Division of Rehabilitation Services helps people with disabilities establish and reach their vocational goals. For more information on the West Virginia Division of Rehabilitation Services visit http://www.wvdrs.org/.

The new online Explanation of Benefits service was developed at no cost to the West Virginia Division of Rehabilitation Services through the state's self-funded electronic government program, WV.gov. For more information about West Virginia's electronic government program visit: http://www.wv.gov/partner.

About WV.gov

WV.gov is the official Web site of the State of West Virginia (http://www.wv.gov) and is the result of an innovative public-private partnership between the state and West Virginia Interactive. West Virginia Interactive works with state and local government agencies to build and manage interactive online services and is a subsidiary of eGovernment firm NIC (NASDAQ: EGOV).

About NIC

NIC (NASDAQ: EGOV) is the nation's leading provider of official government portals, online services, and secure payment processing solutions. The company's innovative eGovernment services help reduce costs and increase efficiencies for government agencies, citizens, and businesses across the country. NIC provides eGovernment solutions for more than 3,000 federal, state, and local agencies across the United States. Additional information is available at http://www.egov.com.

WV.gov
Jason Johns, 304-414-0265 x 104
jason@wvinteractive.com