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The Nickelodeon Suites Resort is First Hotel to Receive Certified Guest Service Property Designation

Staff at the Nickelodeon Suites Resort in Orlando, Florida celebrate becoming the first Certified Guest Service Property in the world. (Photo: Business Wire)

Guest Service Gold, a new guest service training program from AHLEI, trains employees and properties how to achieve a new standard of exceptional service based on the philosophy of emotionally engaging with guests in memorable and exceptional ways. There are three main components to Guest Service Gold: training, employee certification, and property certification. In order for the Nick Hotel to be deemed a Certified Guest Service Property, every employee was required to complete specific training and pass a comprehensive exam.

"Exceptional service is a top priority at the Nick Hotel," said Jim Struna, director of marketing and revenue management for Nickelodeon Suites Resort. "While we are always creating new and exciting experiences for our guests, we are also working to ensure they receive outstanding service on property. Guest Service Gold is just one more way we demonstrate our commitment to excellence."

Every team member at the Nickelodeon Suites Resort received a lapel pin certifying the completion of the training and the hotel was presented with a plaque denoting its achievement.

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About Nickelodeon Suites Resort

Located in the heart of Orlando's tourism district, Nickelodeon Suites Resort, otherwise known as the Nick Hotel, is much more than a place for guests to lay their heads at night. From two over-the-top pool complexes with slides and flumes, to live entertainment and Character Breakfast featuring Nickelodeon's beloved characters, to a multimillion dollar 4-D Theater, to the colorfully themed Kid Suites and gallons upon gallons of SLIME, Nick Hotel offers nonstop activity from dawn to dusk for the entire family any time of the year. For more information about the Nick Hotel, visit www.nickhotel.com or call (877) NICK-KID.

Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute's mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals.

Photos/Multimedia Gallery Available: http://www.businesswire.com/cgi-bin/mmg.cgi?eid=50017410&lang=en

For Nickelodeon Suites Resort
Beth Cocchiarella, 321-277-9630
beth@absolutethinking.us