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ITT Industrial Process Delivers eLearning Program through eCommerce Capability

ITT IP's browser-based Learning Management System (LMS) is hosted by Inmedius Learning at its Denver, Colorado, data center and includes a large library of highly customizable course offerings for ITT IP customers and distributors both nationally and internationally.

"We chose Inmedius because of the Generation21 Learning System's scalability, flexibility, adaptability, and compelling value to meet both our eLearning and eCommerce business requirements," stated Marsha VanDusen, Learning and Development Analyst, ITT IP. "In a short time period, customer training has turned from what traditionally is a cost center for most organizations into a revenue-producing, profitable business, and the system has also helped us reduce costs for distributor training programs. After only a year in operation, we are well on our way to full recovery of our initial investment in eCommerce capability."

Inmedius modified and extended the core functionality already built into its Learning System to create a customizable skeleton to support eCommerce to either individuals or for a business-to-business model. Customers and distributors throughout the United States and the world purchase unsurpassed, expert training on pumps and pump system reliability as well as private, customized training. IP's eLearning system accepts both credit card and purchase order payment methods, a "lights out" process that can occur without significant human intervention, 24 hours a day, 7 days a week. Before implementing the Inmedius Learning solution, payment had to be handled manually.

"ITT Industrial Process has developed a unique approach to training, pioneering an innovative eCommerce model," explained Michael Limback, Account Manager, Inmedius Learning. "In order to satisfy ITT IP's needs, we redesigned the eCommerce user interface of the system to be more user-friendly and compatible with other Internet services by offering capabilities like a shopping cart and check out. We also worked to ease the enrollment process for a broad audience, which includes users working on a shop floor with no computer access."

Inmedius Learning is a pioneer in eLearning and the value leader in LMS. The Inmedius Generation21 Learning Suite was the first to offer reusable learning objects, performance support technology and true tailored learning. The Suite continues to distinguish itself today with its exceptional product quality, ease of implementation and use, outstanding client service, and in delivering exceptional value. The economical, highly scalable Learning Suite is comprised of three modules. Together these components comprise a fully integrated enterprise learning and content management solution. Learn more at www.inmediuslearning.com.

About ITT Corporation ITT Corporation is a high-technology engineering and manufacturing company operating on all seven continents in three vital markets: water and fluids management, global defense and security, and motion and flow control. With a heritage of innovation, ITT partners with its customers to deliver extraordinary solutions that create more livable environments, provide protection and safety and connect our world. Headquartered in White Plains, N.Y., the company generated 2010 revenue of $11 billion. www.itt.com

About Inmedius Headquartered in Pittsburgh, PA, with offices throughout the United States and in the United Kingdom and India, Inmedius is a global leader in delivering innovative, performance-oriented applications and services that capture, create, manage and deploy information and learning assets. Our customers, and their clients, are enabled to share an unprecedented level of productivity and efficiency. In addition to program services, Inmedius provides Content Management, S1000D, ATA, DITA, and learning management lifecycle solutions for publishing, aerospace, defense, government, manufacturing, and health care organizations, worldwide. www.inmedius.com

Inmedius is a registered trademark, and Generation21 is a trademark of Inmedius, Inc. All other companies' names, products, trademarks and service marks are the property of their respective holders. Companies mentioned do not imply endorsement.

Inmedius, Inc.
Joy Durgin, 412-459-0310 x220
jdurgin@inmedius.com