Published: August 04, 2011
Sunny Gosain Joins inContact as EVP and Chief Product Officer
SALT LAKE CITY - (BUSINESS WIRE) - inContact (NASDAQ: SAAS),
the leading provider of on-demand
call center software and call center agent optimization tools, today
announced that Sunny Gosain is joining the company as EVP and Chief
Product Officer. In this new role, Gosain will manage and direct the
company's Research and Development and Product Management departments.
Gosain joins inContact as market interest in cloud-based technologies
continues to accelerate. According to analyst firm Gartner Inc., "by
2013, at least 75% of customer service centers will use some form of
SaaS application as part of the contact center solution." 1
Additionally, the inContact cloud call center solutions are being
leveraged by a growing number of midsize and enterprise companies to
meet their call center needs. Gosain was selected to bring new levels of
innovation and value to the cloud platform, strengthen inContact's
leadership position in this growing market, and target its solutions to
meet the needs of today and tomorrow.
"As the market leader, delivering continuous product innovation to both
our enterprise and mid-market customers is key to our long-term growth
and success," said Paul Jarman, inContact CEO. "It is a testament to our
momentum that we can attract candidates as high caliber as Sunny, who is
a Silicon Valley veteran."
Gosain has a long history of successfully leading the development and
implementation of cloud-based software products and services, most
recently as EVP and CTO at ERP solution provider Compiere (acquired by
Consona), where he led a global multisite organization responsible for
cloud product strategy, R&D and customer services. Prior to Compiere,
Gosain was a Vice President of Product Development at Oracle, where he
managed a large global product development organization and oversaw all
aspects of product development, support and strategy. He also
successfully positioned the Oracle product portfolio to its key
audience, global Fortune 100 clients, and strategically guided sales to
over $100 million in license and implementation revenue.
Jarman concluded, "I feel strongly that Sunny will make a significant
contribution to our product innovation and to our senior executive team.
We are excited for him to join our company and continue to drive forward
our product innovation."
As part of his compensation package, inContact agreed to grant to Gosain
an option to purchase 300,000 shares of common stock with a per share
exercise price not less than the fair market value of the stock on his
first day of employment, that vests in three equal annual installments
beginning August 8, 2012. In the event of a change in control, vesting
of the options accelerates. The options were awarded outside of our 2008
Equity Incentive Plan.
Additional Information
About inContact
inContact (NASDAQ: SAAS)
helps call centers around the globe create profitable customer
experiences through its powerful portfolio of cloud-based call
center software solutions. The company's services and solutions
enable call centers to operate more efficiently, optimize the cost and
quality of every customer interaction, create new pathways to profit and
ensure ongoing customer-centric business improvement and growth. To
learn more, visit www.inContact.com.
Safe Harbor Statement: The Private Securities Litigation
Reform Act of 1995 provides a safe harbor for forward-looking
information made on the Company's behalf. All statements, other than
statements of historical facts which address the Company's expectations
of sources of capital or which express the Company's expectation for the
future with respect to financial performance or operating strategies,
can be identified as forward-looking statements. Such statements made by
the Company are based on knowledge of the environment in which it
operates, but because of the factors previously listed, as well as other
factors beyond the control of the Company, actual results may differ
materially from the expectations expressed in the forward-looking
statements. (For the complete statement, please click
here.)
inContact is the registered trademark of inContact, Inc. All other
marks are the property of their respective owners.
1 Gartner Inc., Magic Quadrant for CRM Customer Service
Contact Centers, Michael Maoz, April 15, 2011
Media Contact:
inContact
Heather Hurst, 801-320-3591
Communications
Director
heather.hurst@inContact.com
or
Investor
Contact:
Feagans Consulting
Neal Feagans, 303-449-1184
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