Published: August 02, 2011
Stream Expands Services to Mainland China
BOSTON - (BUSINESS WIRE) - Stream Global Services, Inc., (NYSE AMEX: SGS), a premium, global
business process outsource ("BPO" ) service provider specializing in
customer relationship management services for Fortune 1000 companies,
has announced the opening of the company's custom-built facility in
Suzhou, China, with Cisco as the site's first customer. Stream's
entrance into the mainland Chinese market responds to growing interest
in China by the company's clients, and expands the company's footprint
in the Asia Pacific region. With the launch of its Suzhou operations,
Stream now has a presence in 23 countries, spanning North America, the
Caribbean and Latin America, Europe, the Middle East, Africa and Asia.
Stream's Asia Pacific operations include a substantial presence in the
Philippines, as well as India and China.
"We have listened to our clients, and Stream's expansion into China
reflects our ongoing commitment to be where our clients want to grow,"
said Kathryn Marinello, Chairman and CEO of Stream. "Stream is
well-positioned to bring our best-in-class, globally consistent
operational methodology to an increasing range of potential clients,
while also ensuring a high level of customer service. A number of our
existing multinational technology clients have already expressed
interest in expanding with Stream into China in order to provide native
Mandarin and Cantonese voice services to a growing customer base."
Stream's China facility is located within the Suzhou Industrial Park
(SIP) in Jiangsu province, in close proximity to Shanghai. With a
population of 6 million, Suzhou has been rated a "Top 5" business
location in China by Fortune Magazine. SIP was established in 1994 as a
unique joint development project between the Chinese Central Government
and the government of Singapore, and quickly became one of the most
successful and competitive economic development zones in China. With
redundant power and telecommunications sources, SIP hosts more than
3,800 foreign-invested companies, with over 100 multinational R&D,
logistics and regional headquarters, making Suzhou one of the most
established BPO zones in China.
For more information on Stream's initiatives in China and its worldwide
presence, please visit http://www.stream.com.
About Stream Global Services, Inc.
Stream Global Services is a premium business process outsource (BPO)
service provider specializing in customer relationship management
including sales, customer care and technical support for Fortune 1000
companies. Stream is the provider of choice to some of the world's
leading technology, computing, telecommunications, retail,
entertainment/media, as well as healthcare and financial services
companies. Our service programs are delivered through a set of
standardized best practices and sophisticated technologies by a highly
skilled workforce of approximately 32,000 employees based out of 50
service centers in 23 countries supporting more than 35 languages.
Stream continues to expand its global presence and service offerings to
increase revenue, improve operational efficiencies and drive brand
loyalty for its clients. To learn more about the company and its
complete service offering, please visit www.stream.com.
Stream Global Services, Inc.
Nancy Finn, 781-304-1846
Marketing
Communications Manager
Nancy.Finn@Stream.com
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