Published: July 01, 2011
Wells Fargo Reports 687,047 Active Trial and Completed Modifications through May 2011
DES MOINES, Iowa - (BUSINESS WIRE) - Wells Fargo & Co. (NYSE:WFC) reported today that active trial or
completed mortgage modifications started since the beginning of 2009
were in place on 687,047 loans in its servicing portfolio as of May 31,
2011. That included 585,213, or 85 percent of the total, done through
the company's own modification programs and 101,834 done through the
federal government's Home Affordable Modification Program (HAMP).
About 93 percent of Wells Fargo's home loan customers remained current
on their home payments as of the first quarter of 2011. From January
2009 through May 2011, the company has helped 2.7 million consumers take
advantage of historically-low interest rates to reduce their home
payments through refinancing. Fewer than 2 percent of the loans secured
by owner-occupied homes and serviced by Wells Fargo have proceeded to a
foreclosure sale over the past 12 months. In addition, the company
continues to see declines in delinquencies.
"Avoiding foreclosure is a top priority for us and when customers work
with us, we can help 7 of every 10 to stay out of foreclosure," said
Teri Schrettenbrunner, senior vice president, Wells Fargo Home Mortgage.
"We continue to introduce means to make the home preservation process
easier for customers to manage. That includes improving upon and
expanding the primary contact model we introduced in June 2010 so that a
customer knows exactly who they are working with on a modification from
beginning to end. We also continue to aggressively reach out to
customers 60 or more days behind on their home loans via mail and
telephone in an effort to engage them."
Wells Fargo has doubled its efforts via large-scale Home Preservation
Workshops in 2011 (compared to 2010) in order to provide increased
face-to-face support for customers in areas challenged with foreclosures.
"We have met face to face with more than 58,000 customers at 31
large-scale Home Preservation Workshops around the country or at one of
the 27 Home Preservation Centers located in communities hard hit by the
housing crisis," said Schrettenbrunner. "We are successful in helping
half of the customers who attend the Home Preservation Workshops with a
decision on the spot or shortly after the workshop. The rest take a
little more time to work through the complexities of their individual
situations."
About Wells Fargo
Wells Fargo Home Mortgage is the nation's leading mortgage lender and
services one of every six mortgage loans in the nation. A division of
Wells Fargo Bank, N.A., it has a national presence in mortgage stores
and banking stores, and also serves the home financing needs of
customers nationwide through its call centers, Internet presence and
third-party production channels.
Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified,
community-based financial services company with $1.2 trillion in assets.
Founded in 1852 and headquartered in San Francisco, Wells Fargo provides
banking, insurance, investments, mortgage, and consumer and commercial
finance through more than 9,000 stores, 12,000 ATMs, the Internet
(wellsfargo.com and wachovia.com), and other distribution channels
across North America and internationally. With approximately 280,000
team members, Wells Fargo serves one in three households in America.
Wells Fargo & Company was ranked No. 23 on Fortune's 2011
rankings of America's largest corporations. Wells Fargo's vision is to
satisfy all our customers' financial needs and help them succeed
financially.

Wells Fargo & Company
Tom Goyda, 636-594-2259 (Media)
Jim
Rowe, 415-396-8216 (Investors)
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