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Cincom Synchrony Wins 2011 Call Center Week Award

Customer Experience Management Solution Recognized as One of the Best Technology Solution Providers

International software and service provider Cincom Systems was recognized for Synchrony, their customer experience management solution, at the IQPC Call Center Excellence Awards ceremony, held last week at the annual Call Center Week conference.

Cincom Synchrony received an Honorable Mention in the Best Technology Solution Provider category.

Established by Call Center IQPC, the Excellence Awards are designed to recognize superior thinking, creativity and execution across the full spectrum of call center functions. First, Second and three Honorable Mention awards were presented across eight categories.

"Synchrony has been working hard over the past few years to help our clients realize gains in delivering customer experiences to grow their business," said Randy Saunders, program director, Cincom Synchrony. "Receiving recognition from IQPC validates our efforts in delivering a great customer experience to our clients and helping them deliver smarter interactions in their call centers."

Cincom Synchrony

Cincom Synchrony is a CEM Solution for contact centers that guides smarter interactions with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results.

About Cincom

For 43 years, Cincom has helped thousands of clients worldwide by solving complex business problems with its software and services. Cincom, an IBM Premier Business Partner, helps customer-centric organizations differentiate and outperform through customer experience management.