Published: April 05, 2011
Sprint Wins More ATLANTIC-ACM Awards than Any US Carrier
OVERLAND PARK, Kan. - (BUSINESS WIRE) - Sprint (NYSE: S) continues to rake in accolades from industry-leading
research firm ATLANTIC-ACM for 2011 U.S. and Global Carrier Excellence,
taking home Global Wholesale Excellence awards for No. 1 in Brand and
Voice Value, and U.S. Wholesale Excellence Awards for No. 1 in Brand,
Provisioning, Network and Customer Service. ATLANTIC-ACM surveys
hundreds of customers to rank Carrier Excellence worldwide. These recent
awards add to a bevy of awards Sprint has received consistently year
after year for excellence in providing Wholesale services.
"This multi-year winning streak for Sprint underscores our leadership in
the Wholesale arena and our commitment to delivering high-quality
products and exceptional customer service," said Matt Carter, president
of Sprint Global Wholesale Solutions. "We are honored by these continued
acknowledgements and will continue to strive to be the leader in the
industry through our focus on excellence in all areas including customer
service, voice quality and service dependability."
ATLANTIC-ACM's 2011 Carrier Excellence Awards asked wholesale customers
to rank major U.S. wholesale service providers in categories that
include brand, sales representatives, provisioning, network performance,
customer service, billing, and numerous product quality and price
categories. The overall wholesale customer experience at Sprint was
rated well above the industry average. This indicates that survey
respondents have a strong perception of Sprint's network performance for
quality, service, and their sales and service representatives. Stemming
from research begun in 1995, this analysis has become a critical
benchmarking milestone in the industry.
"Consistently earning high scores and positive reviews from customers in
this study, Sprint continues to produce a very positive customer
experience," said Fedor Smith, president of ATLANTIC-ACM. "Sprint's
domestic wholesale customers are pleased with Sprint's accountability
throughout its installation process, resulting in Sprint's
industry-leading score in provisioning."
Sprint Wholesale delivers an integrated, innovative, customizable suite
of value-added solutions to drive customer revenue, profit and
subscriber growth. Go to http://www.sprint.com/wholesale
to see the full list of products and services available.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline
communications services bringing the freedom of mobility to consumers,
businesses and government users. Sprint Nextel served more than 49.9
million customers at the end of 2010 and is widely recognized for
developing, engineering and deploying innovative technologies, including
the first wireless 4G service from a national carrier in the United
States; offering industry-leading mobile data services, leading prepaid
brands including Virgin Mobile USA, Boost Mobile, and Assurance
Wireless; instant national and international push-to-talk capabilities;
and a global Tier 1 Internet backbone. Newsweek ranked Sprint No.
6 in its 2010 Green Rankings, listing it as one of the nation's greenest
companies, the highest of any telecommunications company. You can learn
more and visit Sprint at www.sprint.com
or www.facebook.com/sprint
and www.twitter.com/sprint.

Sprint
John Votava, 949-748-3403
john.votava@sprint.com
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