Published: February 17, 2011

Publix is Top Supermarket for Customer Satisfaction

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LAKELAND, Fla. - (BUSINESS WIRE) - For the 17^th consecutive year, Publix is the highest-ranking supermarket for customer satisfaction according to the American Customer Satisfaction Index (ACSI), achieving a score of 84 points.

The ranking is determined through customer interviews and measures factors such as customer expectations, perceived quality, perceived value, customer complaints and customer retention.

"Offering premier customer service is strategic to all of us. It's what sets us apart from our competition," said Publix President Todd Jones. "I'm proud of our associates for creating moments our customers will always remember."

The ACSI is produced through a partnership between the University of Michigan Business School, the American Society for Quality and the international consulting firm, CFI Group. For more information, visit the ACSI website at www.theacsi.org.

Publix is privately owned and operated by its 146,500 employees, with 2009 sales of $24.3 billion. Currently Publix has 1,032 stores in Florida, Georgia, South Carolina, Alabama and Tennessee. The company has been named one of FORTUNE's "100 Best Companies to Work For in America" for 14 consecutive years. In addition, Publix's dedication to superior quality and customer service is recognized as tops in the grocery business. For more information, visit the company's website, www.publix.com.