NEWS

WIRES

OTHER

Record Snowfalls Bring Ice Dams and Loaded Roofs

"Record snowfalls are creating problems that typically don't occur in the average winter," said Patrick Gee, Senior Vice President of Travelers Auto and Property Claims. "Since mid-January, ice dams and snow on roofs have been common causes of interior water damage for home and business owners. It's a good idea to consider safely removing the snow and ice that's left on the roof to help prevent these problems."

The following preventive measures, as well as tips from a podcast on Travelers.com, can be used to alleviate problems from ice dams and snow loads on roofs:

• Safely clearing snow and ice off of the roof is the best way to avoid damage. If your roof is accessible from the ground, a roof rake can be a safe and effective way to remove snow from the edges of the roof where ice dams occur. If your roof is not accessible from the ground, a contractor may be able to help.
• Never attempt to climb on a snowy or icy roof, and never place a ladder on snowy or icy ground if you cannot safely access your roof from the ground.
• Shovel around downspouts so that your gutters can drain freely when the snow starts melting. This will help prevent ice buildup in gutters.
• Closely monitor building conditions by regularly checking the roof and gutters of homes or businesses. If there are signs of damage, contact a qualified structural engineer.

To learn more about ice dams, how they form and how to help prevent damage, visit Travelers.com for a podcast and other information designed to help homeowners avoid ice dam problems. Claim resources, including the ability to report a claim online, are also available by visiting the Travelers Claim Center.

If a home or business has sustained damage as a result of the ice and snow, make sure everyone is safe, mitigate further damage if it is possible to do so safely, and contact Travelers to file a claim. Claim professionals will provide guidance on the next steps to help begin the recovery process.

About Travelers
The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010. For more information, visit www.travelers.com.

The Travelers Companies, Inc.
Matt Bordonaro, 860-277-7014