Published: January 06, 2011
Wells Fargo Shareowner Services Rated Industry's Top Transfer Agent
SAN FRANCISCO - (BUSINESS WIRE) - Wells Fargo Shareowner Services, a division of Wells Fargo, received the
industry's highest satisfaction rating among transfer agents according
to a recent study by GROUP FIVE. With overall industry client
satisfaction reaching a 10-year high of 90%, Wells Fargo's clients gave
them a 94% favorable rating, marking a two point increase from last year
and making the company the highest rated transfer agency in 2010.
Wells Fargo Shareowner Services also led the industry in loyalty and
value. "The high rating reflects our continued commitment to provide a
service-oriented approach to issuers and shareowners," said Todd May,
head of Wells Fargo Shareowner Services. "We're pleased with the results
of the survey and will continue to make significant investments to
improve upon the leading service we deliver to our clients and their
shareowners."
According to the study, the industry's overall client satisfaction with
transfer agents increased six percentage points from last year to 90%
favorable. The study also found that annual meeting services remains the
industry's highest rated transfer agent service at 97% favorable, which
is four percentage points higher than last year.
GROUP FIVE, a consulting and corporate services research company,
conducts an annual study of corporate opinions of services provided by
United States security transfer agents. Measuring client satisfaction
since 1990, the study is based on the completed surveys of 1,006
corporations - representing over 32 million registered shareowners.
For more information, on Wells Fargo Shareowner Services visit www.wellsfargo.com/shareownerservices.
To view the group's new shareowner website, visit www.shareowneronline.com.
About Wells Fargo
Wells Fargo is a nationwide, diversified, community-based financial
services company with $1.2 trillion in assets. Founded in 1852 and
headquartered in San Francisco, Wells Fargo provides banking, insurance,
investments, mortgage, and consumer and commercial finance through more
than 9,000 stores, 12,000 ATMs, the Internet (wellsfargo.com and
wachovia.com), and other distribution channels across North America and
internationally. With more than 278,000 team members, Wells Fargo serves
one in three households in America. Wells Fargo & Company was ranked #19
on Fortune's 2009 rankings of America's largest corporations.
Wells Fargo's vision is to satisfy all our customers' financial needs
and help them succeed financially.
About Group 5
GROUP FIVE is a consulting and customer research firm located in
Princeton, New Jersey. The firm is best known for its consulting and
research expertise in shareholder services and stock plan administration
services.
Wells Fargo
Katie Ellis, 415-222-3767 (Media)
Jim Rowe,
415-396-8216 (Investors)
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