Published: December 20, 2010
Wells Fargo Enhances Mortgage Assistance for At-Risk Wachovia Pick-a-Payment Customers in California
DES MOINES, Iowa - (BUSINESS WIRE) - Wells Fargo & Co. (NYSE: WFC) announced today that beginning Dec. 20,
2010 through June 30, 2013, at-risk Wachovia Pick-a-Payment customers in
California may be eligible to earn principal forgiveness by making
on-time mortgage payments. The company also will contribute $33 million
to the state to enlist help in customer outreach, and to prevent or
mitigate the impacts of foreclosures in California communities.
The program is the result of an assurance agreement between Wells Fargo
and California Attorney General Jerry Brown related to the
marketing and origination practices World Savings Bank (a subsidiary of
Golden West Financial) and Wachovia used for pay option mortgages prior
to Wachovia's merger with Wells Fargo on Dec. 31, 2008. It is an
extension of Wells Fargo's ongoing efforts to assist at-risk Wachovia
Pick-a-Payment customers with home payment relief, which began
immediately following the merger.
These efforts have included modifications designed to make homeownership
sustainable using combinations of interest rate reductions, term
extensions, and principal forgiveness. The company also has hosted three
large-scale Home Preservation Workshops in California in Los Angeles,
Oakland and Ontario, and opened 15 Home Preservation Centers across the
state to provide at-risk customers with the opportunity to meet
face-to-face with a home preservation specialist.
"The majority of Wachovia's Pick-a-Payment customers reside in
California," said Mike Heid, co-president of Wells Fargo Home Mortgage.
"We're pleased that going forward the attorney general's office will
assist with outreach, so that we can continue to work with as many
customers as possible on the options available to them to prevent
foreclosures."
From January 2009 through November 2010, the company has extended
significant home payment relief to more than 50,000 at-risk Wachovia
Pick-a-Payment customers in California. The modifications have included
some combination of interest rate reductions, term extensions,
forgiveness on tax and insurances advances, and more than $2.9 billion
in principal forgiveness. From Dec. 20, 2010 through June 30, 2013 - the
period of the assurance agreement - the total amount of incremental
relief for customers could be as much as $2.4 billion depending on the
economy and individual borrower circumstances. This amount is consistent
with the company's prior expectations for loss mitigation in the
California Pick-a-Payment portfolio, which was marked down in purchase
accounting at the time of the Wachovia merger.
California joins 9 other states that have entered into similar
agreements with Wells Fargo: Arizona, Colorado, Kansas, Florida,
Illinois, Nevada, New Jersey, Texas and Washington.
The company will contact customers likely to be eligible for the new
program via letters, and will maintain a dedicated helpline - including
Spanish-speaking specialists - to assist borrowers. Homeowners who
already have received a modification will not be eligible for the new
program. Wells Fargo customers who originally took out pay option
mortgages through Golden West or Wachovia who are looking for
information about the loan modification program can call 888-565-1422.
Forward-Looking Statements
This news release contains forward-looking statements about our future
financial performance and business, including expectations for loss
mitigation in our Pick-a-Payment portfolio. Forward-looking statements
speak only as of the date made, and we do not undertake to update them.
Actual results may vary materially from the expectations described in
the news release. For a description of factors that could cause actual
results to differ materially from expectations, please refer to our
reports filed with the Securities and Exchange Commission available at www.sec.gov.
About Wells Fargo
Wells Fargo Home Mortgage is the nation's leading mortgage lender and
services one of every six mortgage loans in the nation. A division of
Wells Fargo Bank, N.A., it has a national presence in mortgage stores
and banking stores, and also serves the home financing needs of
customers nationwide through its call centers, Internet presence and
third-party production channels.
Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified,
community-based financial services company with $1.2 trillion in assets.
Founded in 1852 and headquartered in San Francisco, Wells Fargo provides
banking, insurance, investments, mortgage, and consumer and commercial
finance through more than 10,000 banking stores, 12,000 ATMs, the
Internet (wellsfargo.com and wachovia.com), and other distribution
channels across North America and internationally. With more than
278,000 team members, Wells Fargo serves one in three households in
America. Wells Fargo & Company was ranked #19 on Fortune's 2009 rankings
of America's largest corporations. Wells Fargo's vision is to satisfy
all our customers' financial needs and help them succeed financially.

Wells Fargo & Company
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