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ProGrass and TigerTurf Americas Stand Behind Product Quality And Customer Satisfaction for Synthetic Turf at Golden Gate and Palmetto Ridge High School Athletic Fields in Florida

The Titans played on the new field for the first time Thursday night, winning 56-0 over the Gateway Charter Griffins. The Bears will play on their new field for the first time for their Homecoming game against Estero High School on Sept. 24. Both teams have been playing temporarily at other athletic fields in Collier County due to defects that ProGrass recognized earlier this year while they were in the process of installing new turf at the athletic fields at both high schools.

"We recognized that the backing on the turf was inferior once it was exposed to extreme heat and humidity during the installation process in Florida," explained Bob Thomas, vice president of sales and marketing for ProGrass, based in Pittsburgh, Pennsylvania. "We immediately contacted TigerTurf to let them know that we found the product quality to be unacceptable and that we wanted to replace the turf on the fields immediately. TigerTurf agreed and expedited the new turf and we contacted the schools at once to inform them of the situation. We knew that addressing this issue would cause some delays, but we felt that the safety of the student athletes was paramount. On top of that, we wanted to stand behind our commitment to delivering quality products."

In addition to the costs associated with the new turf and installation services, both schools will be reimbursed for all appropriate and applicable expenses incurred.

"All of us at ProGrass are thankful to the Golden Gate and Palmetto Ridge staff for working so well with us to address this issue quickly and effectively. I am very pleased with the response and ethical conduct by TigerTurf, which demonstrates both in word and action how much they are willing to stand behind customer satisfaction and product quality," said Thomas.

ProGrass installed GameTurf-S, a 36-ounce monofilament product with a high micron yarn, which enables the turf to withstand a high level contact sport such as football. This product also has real grass-like softness and feel for a more natural-looking playing surface. The Palmetto Ridge athletic field features alternating panels of light and dark green turf. Covered by an eight-year warranty, ProGrass expects the turf to last even longer with normal wear-and-tear and proper maintenance.

"Although we sincerely regret the temporary inconvenience that this has caused, our quick replacement of the turf at the Golden Gate and Palmetto Ridge athletic fields without any question clearly shows that ProGrass and TigerTurf have our clients' needs and best interests in mind, first and foremost," commented Chuck Fleishman, chief sales officer for TigerTurf.

More About ProGrass

ProGrass LLC is a leader in the synthetic turf industry and is headquartered in Pittsburgh, Pa. In business for close to a decade, its installations are located from above the Arctic Circle to the Mexican border. The company has completed more than 200 sports field installations since its inception. ProGrass specializes in design/build capabilities and has an in-house construction team. It also offers storm water management services. For more information, visit prograssturf.com.

More About TigerTurf International

TigerTurf is one of the world's largest synthetic turf manufacturers, with operations in the United States of America, United Kingdom, Australia and New Zealand. The company has a global network of manufacturing facilities serving customers in more than 85 countries.

TigerTurf develops, manufactures, and markets turf solutions for soccer, American football, field hockey, lacrosse, tennis, golf and numerous other sport and landscaping surfaces. Many of the company's products have passed the stringent testing requirements of the Federation Internationale de Football Association (FIFA), International Hockey Federation (FIH), International Tennis Federation (ITF), International Rugby Board (IRB), World Bowls and other sport governing bodies. As a leader in the industry, TigerTurf products are made with components from TenCate, the leading manufacturer of synthetic turf components.

TigerTurf Americas, headquartered in Austin, Texas, distributes customized and standard turf solutions throughout North and South America for sports and landscape applications.

For more information, please visit www.tigerturfworld.com or email info@tigerturfworld.com.

TigerTurf is a registered trademark of TigerTurf International.

ProGrass
Marketing Coordinator
Cathy Kraus, 412-434-6003
ckraus@prograssturf.com
or
TigerTurf Americas
Marketing Coordinator
Kim Neighbors, 512-782-8175
kimn@tigerturfworld.com