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Foreshore bolsters service delivery

Sostenuto software to become core system

Chessington, 29 July 2010. International internet communications company Foreshore has purchased IT service management software Sostenuto by Sunrise Software to enhance its service delivery operations.

The company, which is based in Jersey, Channel Islands, provides offshore hosting and other internet solutions to some of the best known international banks and some of the largest European internet retailers. With IP and hosting services backed with 100% Service Level Agreements, quality and reliability are top priorities for Foreshore when it comes to managing its customers’ services and operations.

As the Service Delivery Manager for Foreshore, Davey Sandiford is responsible for ensuring that all of the company’s services are delivered to the highest standard, in line with industry best practices, and in the spirit of continuous improvement for the business.

“Sostenuto will be a core system within Foreshore,” said Sandiford. “It will enable us to align our processes with the best practice framework that has been built in to the application.”

The team will be using Sostenuto as a service desk application. Two key priorities for the system will be the provision of reliable and timely management information reporting as well as ensuring that all changes are controlled and auditable.

“We chose Sostenuto because it is an extremely customisable product,” explained Sandiford, “It allows the modification of almost everything in the system.  This means that we can make the system fit our business rather than having to change to suit the product.”

About Sunrise Software (www.sunrisesoftware.co.uk)
Sunrise was founded in 1994 and is a leading independent provider of IT Service Management solutions to internal and external facing customer operations.

Its customer base includes over 1,000 blue chip and public sector organisations, including names such as Anglian Water, Müller Dairy, the NHS, Harper Collins, Rugby Football Union and Arts Council England.

Sunrise is widely recognised for excellent service, and product innovation is key to its long-term vision. This is the strategy behind the launch, in 2003, of Sostenuto, a process driven, entirely browser based ITSM solution.

For further information, please visit www.sunrisesoftware.co.uk.

Media Contacts:
Angela Steel
Marketing Director
020 8391 9000
asteel@sunrisesoftware.co.uk

Nick Spencer
NSPR
01276 487009
nick@nspr.co.uk