Published: June 21, 2010
PBS Selects RightNow CX to Deliver Exceptional Experiences to Member Television Stations
BOZEMAN, Mont. - (BUSINESS WIRE) - The Public
Broadcasting Service (PBS), a private, nonprofit organization, whose
members are public television stations throughout the US, selected RightNow
(NASDAQ: RNOW) to develop its Technical Support Portal for member
television stations. PBS will use RightNow
CX, the customer experience suite, as the basis for its new customer
service portal to communicate more efficiently and effectively with its
stations via the web, phone, email, and chat.
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"We are excited to partner with RightNow on our customer service
initiative to seamlessly integrate our service channels and provide
our member stations with new ways to interact with us and with each
other."
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Susan Miller, director of project management, PBS
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RightNow Provides PBS Technical Staff with Consistent Multi-Channel
Communications
With RightNow
Web and Contact
Center Experiences, PBS member station technical teams will receive
consistent information and seamless experiences regardless of the
support channel they choose. The PBS Technical Support Portal will allow
member stations to easily find answers regarding technical questions.
With RightNow's central, self-learning knowledge foundation, member
stations are also ensured consistent and accurate answers whether they
contact PBS customer service via phone, email, or chat. PBS will use RightNow
Chat to facilitate real-time online chat sessions between its
technical service representatives and station engineering, information
technology, or programming staff members.
RightNow
Support Community will be used by PBS to provide a multi-faceted
online tool that creates stronger communication between PBS technical
support teams and member stations. The RightNow-powered support
community will provide member stations with:
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A centralized forum to share expertise and communicate about new
technologies
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Facilitated blogs and online trouble ticketing capabilities 24/7
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The ability to build peer user groups and networks
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A socialized knowledge base, which incorporates user-generated content
from PBS technical staff and member stations
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"PBS is known for its exceptional television experiences. We are
pleased to help them provide enhanced support experiences to their
member stations."
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Jason Mittelstaedt, chief marketing officer, RightNow
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About RightNow
RightNow is helping rid the world of bad experiences one consumer
interaction at a time, seven million times a day. RightNow CX, the
customer experience suite, helps organizations deliver exceptional
customer experiences across the web, social networks and contact
centers, all delivered via the cloud. With more than eight billion
customer interactions delivered, RightNow is the customer experience
fabric for nearly 2000 organizations around the globe. To learn more
about RightNow, go to www.rightnow.com.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ
is a registered trademark of the NASDAQ Stock Market.
FRNOW
RightNow Technologies
Sara Crow
sara.crow@rightnow.com
406-548-3266
or
Horn
Group for RightNow Technologies
Melissa Hick
melissa.hick@rightnow.com
415-905-4028
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