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Adaptive Engineering Showcases New Product Portico at Major Industry Event

"We are thrilled to unveil Portico at IQPC's Call Center Week," said Allan Stern, Founder and CEO of Adaptive Engineering. "Most agent desktop or enterprise unified solutions present a fragmented set of events that lead to continued information gaps, with disappointing and incomplete results. Our product is the only one of its kind to deliver a true consolidated desktop to improve customer service for enterprises, and what better place to showcase it than Call Center Week."

Portico is purpose-built to enhance customer interaction management across multiple sites, channels and modalities securely, providing easy to use tools designed for business users to manage access to products, services, and information. The purpose is to accelerate the stream of transactions and information within an organization in a real-time, significant way. Customers do not replace existing systems, nor are they locked into a single vendor platform. Instead, they have meaningful engagements and increase operational excellence with gained efficiencies.

Portico accelerates business processes in two primary ways. First, it enables users to get the right information through the most appropriate method, which is presented based upon user attributes and aggregated rich presence. For example, an expert in the call center may need access to specific information. Based on her location and responsibilities, the information is given through an inviting user experience at the exact time she needs it. Second, it can be used in a virtual setting- unbound by geography, employees do not have to be in an office to use the program. Through virtualization, businesses gain efficiencies due to realized reduction costs, the ability to leverage skilled knowledge and talent, and improved collaboration of resources.

"Adaptive Engineering's approach to solving our business problem was innovative," said Dish Network, Customer Care SVP. "They made the user interface the first priority and the end result was an application we could easily integrate into our existing system and our employees found easy to use."

Founded in 2003, Adaptive Engineering is an industry leading software manufacturer providing efficient and intuitive visual solutions to businesses. www.adaptiveengine.com

For Adaptive Engineering
P.J. Foster, 617-391-9650
PJFoster@rasky.com