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Optimize Contact Center Efficiency With Automated Workforce Communications -- A Varolii Webinar

Contact centers lose money every minute their staff isn't ready to answer unpredictable floods of incoming calls. When agents can't be immediately scheduled or provided the information they need in real time, service levels often decline, ultimately impacting customer satisfaction.

In this complimentary 20-minute Webinar, Mary Cook, Director of Contact Center Solutions, Varolii Corporation, will discuss how intelligent automated communications can work in tandem with workforce management software to save contact centers time, money and effort by balancing staffing needs and getting more out of scarce resources.

WHEN: Thursday, June 24, 2010, 2:00 - 2:20 p.m. EDT / 11:00 - 11:20 a.m. PDT

WHAT: A complimentary 20-minute Webinar discussing how automated communications can work in tandem with existing workforce management software to balance staffing needs and help contact centers to:

• Locate and assemble staff at a moment's notice
• Achieve customer service levels even during unpredictable call volume spikes
• Automatically communicate critical facility and workforce issues to agents

WHO: Mary Cook, Director of Contact Center Solutions for Varolii Corporation, provides companies with operational, call center and CRM consulting services. Prior to Varolii, she was a principal at The Call Center Intelligence Agency, providing expertise and interim management services for worldwide contact center operations for clients within the entertainment, communications, financial services, consumer product and service provider industries. Prior to that, she spent 10 years managing call center operations for iQor, AFNI, Kuehne + Nagel and FTD. Bartels earned her bachelor's degree in management and leadership from Judson University.

REGISTER: https://www.varolii.com/en/go/2010/onthecall.aspx?v=1