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Flagstar Tops the North Central Region in J.D. Power and Associates Study

TROY, Mich., April 26 /PRNewswire-FirstCall/ -- Flagstar Bancorp, Inc. (NYSE: FBC), the holding company for Flagstar Bank FSB, today announced that it ranked the highest in customer satisfaction for the North Central Region in the 2010 J.D. Power and Associates Retail Banking Satisfaction Study(SM). Flagstar ranked the highest from the banks included in the study in the North Central region that consists of Michigan, Indiana, Ohio, Kentucky and West Virginia.

The study analyzes customer satisfaction with the retail banking experience based on six factors: account activities, account information, facility, fees, problem resolution and product offerings. With a score of 800, Flagstar Bank ranks the highest in the North Central region and was 47 points above the regional average.

"Flagstar always strives to provide excellent customer service, and this study shows that we are achieving that goal. The results of the J.D. Power and Associates study are a demonstration of the hard work and trusted relationships between Flagstar team members and our customers. In this challenging economic climate, we appreciate the loyalty of our customers and we will continue to provide the high level of service that they deserve from Flagstar," said Joseph P. Campanelli, President and CEO, Flagstar Bank.

"We have worked very hard over the past year to provide our customers with hands-on, personal and practical customer service and we are witnessing the effect of our efforts. We are very pleased to share this good news with our customers and we look forward to a great year ahead," Campanelli said.

J.D. Power and Associates is a global marketing information services company operating in key business sectors, including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of customers annually.

About Flagstar Bank

Flagstar Bancorp, with $14.0 billion in total assets at December 31, 2009, is the largest publicly held savings bank headquartered in the Midwest. At December 31, 2009, Flagstar operated 165 banking centers in Michigan, Indiana and Georgia and 23 home loan centers in 14 states. Flagstar Bank originates loans nationwide and is one of the leading originators of residential mortgage loans.

The information contained in this release is not intended as a solicitation to buy Flagstar Bancorp, Inc. stock and is provided for general information. This release contains certain statements that may constitute "forward-looking statements" within the meaning of federal securities laws. These forward-looking statements include statements about the Company's beliefs, plans, objectives, goals, expectations, anticipations, estimates, and intentions, that are subject to significant risks and uncertainties, and are subject o change based upon various factors (some of which may be beyond the Company's control). The words "may," "could," "should," "would," "believe," and similar expressions are intended to identify forward-looking statements.

SOURCE Flagstar Bancorp, Inc.