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CUSTOMER SUCCESS: Major Southeast Asian Bank Saves Money, Improves IT Performance with BMC Software

After years of rapid growth, MB Vietnam, formerly known as the Military Bank of Vietnam, found a pressing need to update its core banking IT system, called Temenos T24, which acts as the nerve center for the bank's business.

"BMC Professional Services helped us identify current issues in our system while also looking ahead to project future server capacity needs," said Hoang Van Kien, the chief information officer at MB Vietnam. "BMC Software's experience and insight into the banking and finance business has helped us more quickly troubleshoot problems and proactively resolve performance issues, dramatically improving our customer service."

Leveraging BMC Professional Services and BMC's sophisticated capacity optimization solution, BMC Capacity Management, MB Vietnam resolved bottlenecks and performance issues within its IT department.

The successful project with MB Vietnam is the latest example of BMC's strategic use of software and consultancy to reduce costs for hardware investments - hundreds of thousands of dollars in savings in this case. BMC's consultation also led to significant performance improvements, resulting in a faster IT system and less downtime. Two days after purchasing the BMC Capacity Management solution, MB Vietnam was able to detect and prevent the failure of an important banking application and resolve the incident before it became a problem.

"BMC Software quickly learned about our challenges and offered new solutions based on our situation," Kien said. "They offered much more than just a software product, they provided comprehensive consultation to our team. BMC really has become a partner for our IT department."

"MB Vietnam saw an opportunity to improve IT performance and drive down costs, and they seized this chance with BMC," said Chip Salyards, BMC's vice president of sales for the Asia Pacific region. "BMC Software is in Vietnam to serve clients such as MB Vietnam for the long term. We focus on keeping our clients' IT systems running at optimum levels, so that they can focus on growing their businesses."

See what the media is saying about MB Vietnam's BMC solutions:

• PC World Vietnam
• CNC
• Baomoi.com

Business runs on IT. IT runs on BMC Software.

Business thrives when IT runs smarter, faster and stronger. That's why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended December 31, 2009, BMC revenue was approximately $1.90 billion.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. (c) Copyright 2010 BMC Software, Inc.

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