Published: March 11, 2010
Citizens Financial Group Chairman and CEO Ellen Alemany Says Leadership Fundamental to Restoring Consumer Trust
PROVIDENCE, R.I. - (BUSINESS WIRE) - As keynote speaker at Thursday's 13th annual Women's Summit entitled
"New Decade. New Directions" at Bryant University, Ellen Alemany,
Chairman and CEO of Citizens Financial Group, Inc. and RBS Americas,
addressed a sold-out audience of 1,000 business professionals. Alemany,
a 30-year banking industry veteran who has served in a number of
leadership roles, discussed the need for businesses to rebuild the trust
of consumers in the wake of the economic crisis and why executives must
lead by example.
"The focus of this new decade will prove to be about rebuilding trust,"
Alemany said. "Trust in financial institutions, trust in corporate
America and trust in our government. This new decade demands a new style
of leadership that will help us to rebuild trust and once again be able
to succeed."
Alemany, who became head of Citizens, the 10th largest bank
in the United States, six months before the financial crisis began,
said, "Trust comes from transparency, accountability, innovation, from
not taking excessive risks, from accuracy, and from being responsive to
the communities you serve."
Alemany noted that although we've lived through economic turmoil and
unprecedented challenges during the past 18 months, "America has always
been at its best in times of crisis. Times of crisis test us; they push
us to rise to the challenge. Times of crisis are opportunities to make
significant and systemic change. Times of crisis make leaders - and
leaders are made by the obstacles they overcome."
In the coming months, companies must focus on their core
responsibilities by serving customers well, providing the best products
and services, and contributing to our communities. Alemany noted, "If we
do all three of these things well, then we are a good bank. Good banking
is good citizenship. Good citizenship rebuilds trust. Trust rebuilds
consumer confidence. And consumer confidence will rebuild the economy."
Alemany said she believes the challenging economy presents opportunities
for executives to become better leaders, better serving the needs of
customers as well as employees. She said, "We are at a moment in time
when a range of constituencies, from consumers and business owners to
regulators, are frustrated by the past, but receptive to new approaches
and craving decisive action. It would be a shame to miss that
opportunity."
In addition to Alemany, keynote speakers were Bobbi Brown, Founder of
Bobbi Brown Cosmetics and Judge Glenda Hatchett, author of the
bestseller, Say What You Mean and Mean What you Say.
For a copy of Ellen Alemany's keynote address, please contact Mike Jones
at Michael.D.Jones@citizensbank.com
or 617-994-7586.
About Citizens Financial Group, Inc.
Citizens Financial Group, Inc. is a $148 billion commercial bank holding
company. It is headquartered in Providence, R.I., and, through its
subsidiaries, has more than 1,500 branches, approximately 3,500 ATMs and
approximately 22,700 employees. Its two bank subsidiaries are RBS
Citizens, N.A. and Citizens Bank of Pennsylvania. They operate a
12-state branch network under the Citizens Bank brand in Connecticut,
Delaware, Massachusetts, New Hampshire, New Jersey, New York,
Pennsylvania, Rhode Island and Vermont, and the Charter One brand in
Illinois, Michigan and Ohio. CFG is owned by RBS (The Royal Bank of
Scotland Group plc). CFG's Web site is citizensbank.com.
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Citizens Financial Group
Mike Jones, 617-994-7586
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