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Blue Ridge Communications Selects TOA Technologies to Increase Workforce Efficiency and Enhance the Customer Experience

SaaS Solution Provides Mission-Critical Management of Cable and Broadband Provider's Mobile Workforce, Automating Everything From Planning and Routing to Scheduling and Dispatch

TOA Technologies and Blue Ridge Communications (BRC) today announced that BRC, a leading cable and broadband service provider in Pennsylvania, has deployed TOA to manage and optimize the company's field workforce to reduce operations costs, while improving customer service.

TOA's SaaS solution, the only on-demand mobile workforce solution in the industry, supports BRC's mission-critical management of its 220 field technicians through real-time tracking and scheduling in the field. TOA offers BRC dispatchers a real-time predictive picture of the field so they can easily manage technician routes and schedules as needed to meet appointment time commitments made to subscribers waiting at home.

As the industry's leading SaaS solution for mobile workforce management, TOA provides clients with easy configuration and implementation, automatic software upgrades and maintenance, fast system deployment times and the most reliable solution in the industry. And as an on-demand platform, TOA does not require expensive license fees, in-house IT support or expensive mobile devices to access the system. TOA also reduces paper consumption by delivering schedules and routes to technicians via any web-enabled device.

TOA's customer-focused mobile workforce management solution reduces customer wait time to an absolute minimum, by accurately predicting the time of arrival for appointments down to just one hour, and automatically keeping BRC subscribers informed of the status of their appointment via the full spectrum of available modern communication channels (automated voice messaging, email, text, IM or Web updates). After installations are completed, TOA also automates the survey feedback process, providing BRC with valuable insight at the beginning of the subscriber relationship.

"At BRC we pride ourselves on deploying the most advanced technology available to provide our customers with outstanding and personal quality service. Ultimately, this promotes an excellent relationship and enhances long-term loyalty, which is a win-win for all. TOA is clearly focused on the same goals, making them an ideal partner for us," said Mark Masenheimer, Vice President of Operations for BRC. "We were impressed with TOA's innovative SaaS solution and their long-term vision for enhancing our customer appointment experience while reducing our operating costs. Our staff, whether technicians in the field, dispatchers in the back office or our IT group, have found TOA's solution easy to use, easy to run, easy to manage and easy to own. The system's focus on excellent customer experiences, both our own personnel and our customers, made it stand out."

"BRC places a high value on providing their subscribers with the ultimate customer experience, so we're delighted to partner with them to streamline their field operations using TOA's industry-leading advanced Web-based tools," said Yuval Brisker, President and CEO of TOA Technologies. "By focusing on better managing customer expectations and providing personalized appointment information via TOA's patent-pending predictive technology and advanced communications, BRC not only enhances the customer experience but also dramatically improves operational efficiencies and saves money along the way."

About TOA Technologies

TOA Technologies is the leader in Software-as-a-Service (SaaS) solutions for customer-focused mobile workforce management. TOA's solution is a complete system for better managing the mobile workforce proving advanced tools for planning, routing, dispatching, business intelligence and ground-breaking predictive customer communications. TOA's system deploys quickly, provides Web-based flexibility and delivers unparalleled cost savings, immediate return on investment, increased productivity and a dramatically enhanced customer experience. Recently named a Visionary in Gartner's annual 2009 Magic Quadrant for Field Service Management, TOA Technologies is headquartered in Cleveland, Ohio, with offices in Amsterdam, The Netherlands. For additional information please visit www.toatech.com.