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Envision Telephony Receives Speech Technology Excellence Award from Customer Interaction Solutions Magazine

SEATTLE - (BUSINESS WIRE) - Envision Telephony, Inc., a leading global provider of workforce optimization (WFO) solutions for the contact center and enterprise announced today that Technology Marketing Corporation (TMC) has named Envision as a recipient of Customer Interaction Solutions 2009 Speech Technology Excellence Award for Envision Interaction IQ , a right-sized speech analytics solution that simplifies the processing, search and reporting of speech data from within audio recordings. Customer Interaction Solutions magazine has been the leading publication in CRM, call centers and teleservices since 1982 .

Envision InteractionIQ gives the power of speech analytics to contact centers and enterprises of all sizes by including the core speech processing, capture, reporting and analysis capabilities needed to fully incorporate audio data into WFO analytics, but without some of the extravagant and largely underutilized "gadget" features that have driven up the complexity and total cost of ownership of other speech analytics solutions. Envision InteractionIQ is an integrated component of the Envision Centricity WFO platform, utilizing the same interfaces, administration and easy usability as the other applications in the suite

"InteractionIQ has proven its superior capabilities and has ultimately improved the bottom line for its customers," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "Envision has demonstrated to the editors of Customer Interaction Solutions that its product is innovative and a leader in the speech technology industry."

For 27 years, Customer Interaction Solutions has been covering call center technology and has seen the advancement of ancient predictive dialers and recording systems, full CTI integration and IP-PBXs with remote VoIP call center agents.

The Speech Technology Excellence Award is published in the August 2009 issue of Customer Interaction Solutions. www.cismag.com.

About Envision

Envision Telephony, Inc. is an award-winning contact center solutions company offering products and services that enable organizations to deliver world-class customer service. Envision Centricity, the company's innovative workforce optimization (WFO) platform, fully integrates Envision's landmark Click2Coach offering (including quality monitoring and e-learning) with powerful analytics, performance management and workforce management capabilities. The result is a robust and highly adaptable WFO suite designed to meet the critical and unique needs of customer-focused organizations worldwide. A commitment to unparalleled customer-centricity is at the center of the company's mission and is what makes Envision the authority on delivering an uncompromising customer experience. Visit www.envisioninc.com, email info@envisioninc.com or call 206.225.0800 ext. 500 for more information.

Envision, Envision Centricity, Click2Coach and the Envision logo are registered trademarks of Envision Telephony, Inc. Envision InteractionIQ is a trademark of Envision Telephony, Inc. All other trademarks are the property of their respective owners.

Pathway Communications
Theresa Smith, 818-704-8481
tls@pathwaypr.com
or
Envision Telephony, Inc.
Jim Shulkin, 206-225-0843
jim.shulkin@envisioninc.com