Published: May 05, 2009
SugarCRM Announces GetSocial Twitter Module as SugarForge.org Project-of-the-Month
(BUSINESS WIRE)
SugarCRM, the world's leading provider of commercial open source
customer relationship management (CRM) software, today announced the
GetSocial Twitter Module has been named the "Project-of-the-Month" for
SugarForge.org. The GetSocial Twitter module allows companies to
seamlessly integrate social marketing to Twitter from within SugarCRM.
This new capability provides users with tools to improve customer
service, expand marketing programs and maintain management oversight.
Each month, SugarCRM highlights a Project-of-the-Month winner on
SugarForge.org, the company's community website. Projects-of-the-Month
are selected on the quality of a project's code, its overall activity
and its general usefulness as an extension to SugarCRM.
The GetSocial Twitter module assists companies leveraging the SugarCRM
customer relationship platform by providing easily integrated,
simple-to-use Twitter features for every department. Internal employees
can now utilize Twitter through an authorized channel and client that
provides an audit trail and reporting for managers.
"The explosion of Twitter has left many companies searching for answers
on how to adapt to the new service in order to provide better customer
support, enhanced marketing efforts and maintain management oversight,"
said Josh Sweeney, managing partner of ALT-Invest. "In building
GetSocial Twitter, we are giving back to the Sugar community by
providing an inexpensive, robust open source enhancement for marketing
and sales teams to utilize Twitter for increased productivity and
business."
Sales teams can utilize GetSocial Twitter to receive constant updates on
client status in order to connect on a deeper level. Support teams can
access all product comments to provide more efficient customer support,
and marketing can use the built-in Twitter search functionality to gain
insight into what customers are saying about their brand. Due to the
tremendous support for GetSocial Twitter, ALT-Invest has already
released a GetSocial Twitter Pro application and is working on
developing a configurable dynamic panels module similar to the already
existing Dynamic Account Panels module.
"The GetSocial Twitter module provides an essential open source tool to
bridge the gap between management, sales, marketing and the customer,"
said Clint Oram, co-founder and vice president of product management at
SugarCRM.
To view additional information on the GetSocial: Twitter module project
please visit: http://www.sugarforge.org/content/project-of-the-month.
About GetSocial Twitter
The GetSocial Twitter module allows companies who utilize social
marketing to Twitter from within SugarCRM. For more information, please
visit http://alt-invest.net.
About SugarCRM
SugarCRM is the world's leading provider of commercial open source
customer relationship management (CRM) software. Founded as an open
source project in 2004, SugarCRM applications have been downloaded over
five million times and currently serve over 500,000 users in 75
languages. Over 4,000 customers have chosen SugarCRM's On-Site and Cloud
Computing services over lock-in based, proprietary alternatives. In the
last year, SugarCRM has been recognized for its customer success and
product innovation by CRM Magazine, InfoWorld, Customer Interaction
Solutions and Intelligent Enterprise.
For more information, call (408) 454-6900 or 1 87 SUGARCRM tollfree in
the US, email contact@sugarcrm.com,
or visit http://www.sugarcrm.com.

Schwartz Communications for SugarCRM
Christine McKeown, 415-512-0770
SugarCRM@schwartz-pr.com
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