New Survey Says Bad Cell Phone Reception Drives Customers Away

New Survey Says Bad Cell Phone Reception Drives Away 54 Percent of Adults From Returning to Hotels

Nearly 60 Percent of Those Aged 35-54 Said They Would Look Elsewhere;

A new U.S. survey says that 54 percent of travelers who cannot get strong cell phone reception at a hotel may never return. And assuming they have the decision-making power, that same basic sentiment applies to office buildings, meeting facilities - and even hospitals and medical centers.

The recent study was commissioned by Repeated Signal Solutions (RSS) (www.repeatedsignal.com), one of the nation's leading providers of in-building cell and wireless antenna systems. It was conducted among 1,000 adults by a national independent research firm.

Respondents were asked if they would consider switching allegiances after receiving poor or no cell phone reception with all else being equal. Responses ran as high as 57 percent for hotel visitors of certain age and income categories.

"In just two years, we've seen a sea change to dependency on cellular hand-held devices among business professionals and consumers, whether they're at the office, on the road, or at home," said Scott Groff, president of Repeated Signal Solutions, which solves cell phone reception issues for large corporations, including those in the hospitality and health care industries.

"Cell phone connectivity has become so critical to business competitiveness that lost calls due to poor reception can mean much more than frustrating conversations. It can mean millions of dollars lost in business deals or lack of repeat business," Groff said. "When the 35-54 age group was combined with those earning an annual income of $50,000 - $100,000, the overall numbers skewed higher than the national average in every location category," he added.

Those Who Would Consider Switching...

Overall Responses:
Hotel was 54%
Office Building was 48%
Meeting Facility was 45%
Medical Center/Hospital was 36%

Age 35-54:
Hotel was 57%
Office Building was 49%
Meeting Facility was 52%
Medical Center/Hospital was 35%

Annual Income of $50k - $100k:
Hotel was 57%
Office Building was 54%
Meeting Facility was 51%
Medical Center/Hospital was 40%

The U.S. study was based on telephone interviews with 1,000 respondents 18 years of age or older and had an overall margin of error of ± 3%.

Groff said that tenants are demanding cell phone friendly office space so that they are instantly reachable for calls and text messages through such devices as BlackBerries and iPhones. "Executives support this because they realize that accessing their more mobile teams is conducive to increased productivity," he said.

A Key to Patient Safety
"For doctors, wireless connectivity is correlated directly to patient health. Whether physicians are collaborating quickly with medical specialists, patients or staff for critical information, hospitals are increasingly supporting them with strong cell and wireless reception," Groff said. He stated that technology is revolutionizing health care so much today that many mobile medical devices can be tracked instantly through wireless locators.

Groff added that strong cell phone coverage contributes greatly to patient satisfaction, as both the patient and loved ones are able to communicate freely. He said, "Assuming respondents could keep their own doctors, 40 percent of those earning $50k - $100k would even consider switching medical facilities."

Supports WiMAX, Newer Technologies
"Previously, wireless services were installed in buildings as separate units on a piecemeal basis. Now companies are choosing a single infrastructure of in-building wireless systems that can support multiple current and future wireless technologies. For example, 4G and WiMAX are optimized by strong signals, which our wireless systems facilitate," Groff concluded.

About Repeated Signal Solutions:
Repeated Signal Solutions (RSS) is a leading national provider of in-building cell and wireless antenna systems. Based in Santa Barbara, Calif., RSS designs and installs wireless systems that enable cell phone, two-way radio, WiFi/WiMAX and public safety radio reception within buildings. The company serves such industries as hospitality, health care, commercial development and financial services, among others. Visit Repeated Signal Solutions at: www.repeatedsignal.com.

* For more information, or to speak with Scott Groff, president of Repeated Signal Solutions, please contact Dottie DeHart, DeHart & Company Public Relations, or simply reply to this email.

   _   _