Published: January 27, 2009

TFCC's Mutual Assistance Routing System Nominated for S.E.E. Industry Excellence Award

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Already a success, Twenty First Century Communications' Mutual Assistance Routing System (MARS) has been nominated for the 2009 Southeastern Electric Exchange (S.E.E.) Industry Excellence Award!

The S.E.E. Industry Excellence Awards honor the most outstanding products/projects developed or implemented by member utilities. The winners will be announced during the General Session of the 2009 S.E.E. Annual Conference and Trade Show.

MARS was developed through a collaboration between Twenty First Century Communications and the utility members of the S.E.E.

Mutual Assistance is the cornerstone of an industry that truly values safety and service. Practiced in times of trouble, it has always meant line crews, equipment and other resources related to power restoration. Until now, there has been no practical, cost-effective way for utilities to help each other in the call center.

Now, with a new emergency preparedness tool, utilities can share customer service support as well as line crews and equipment. Learn about MARS from the utilities that are already benefitting from the system -- a system designed by utilities, for utilities.

"Mutual Assistance - Line Crews, Equipment and Now CSRs," Panel Discussion, Feb. 3, 1:00 pm., DistribuTECH 2009:

-- Kristen Wright, Associate Editor, Electric Light & Power

-- Terri Metzler, Director of Business Development, Utilities, TFCC

-- Harvey Ellis, Operations Manager, Georgia Power

-- Wesley Higgins, Technology Analyst, Alabama Power

Visit TFCC at DistribuTECH 2009 booth # 2217

February 3-5, 2009, San Diego Convention Center