Published:
TechTeam Global Announces Contract Renewal with Ford Motor Company
SOUTHFIELD, Mich., Jan. 6 /PRNewswire-FirstCall/ -- TechTeam Global, Inc.
(Nasdaq: TEAM), a worldwide provider of information technology, enterprise
support and business process outsourcing services, today announced the renewal
of its Global Single Point of Contact (SPOC) contract with Ford Motor Company,
under which TechTeam provides support services for Ford Motor Company's IT
infrastructure.
TechTeam provides service desk, deskside support, service management,
infrastructure management, and identity and access management services for
Ford Motor Company inNorth America,Western Europe andAsia, including a
recent expansion intoAustralia andNew Zealand. To enable the best possible
balance of service and value, TechTeam will leverage additional blended-shore
delivery fromthe Philippines andRomania. These sites demonstrate the
company's commitment to cost-effectively supporting its multi-national
customers. This international operation will handle support-related requests
from Ford Motor Company locations around the world.
The renewal of TechTeam's support services enables Ford Motor Company end
users and suppliers to rely on a single point of contact for the resolution of
IT support incidents, which are resolved, tracked and analyzed using common
global best practices. Through this arrangement with TechTeam, Ford Motor
Company and its entities benefit from vendor accountability, a sharpened focus
on incident avoidance, increased customer satisfaction and substantial cost
savings.
"This enhanced service delivery model gives Ford the flexibility to expand
globally, while realizing significant business value operationally," said Gary
J. Cotshott, President and CEO of TechTeam Global, Inc. "TechTeam has had a
29-year partnership with Ford Motor Company. This close collaboration allows
us to continue bringing the most effective support services to Ford, in this
case by leveraging our operations inthe Philippines andRomania to provide
lower cost service delivery."
About TechTeam Global, Inc.
TechTeam Global, Inc. is a worldwide provider of information technology,
enterprise support and business process outsourcing services to Fortune 1000
corporations, multinational companies, product providers, small and
medium-sized companies, and government entities. TechTeam's ability to
integrate computer services into a flexible, ITIL-based solution is a key
element of its strategy. Partnerships with some of the world's "best-in-class"
corporations provide TechTeam with unique expertise and experience in
providing information technology support solutions. For information about
TechTeam Global, Inc. and its services, call 800-522-4451 fromthe United
States or visit our Web sites at www.techteam.com and www.techteam.eu.
TechTeam's common stock is traded on the NASDAQ Global Market under the symbol
"TEAM."
Safe Harbor Statement
The statements contained in this press release that are not purely
historical, including statements regarding the company's expectations, hopes,
beliefs, intentions, or strategies regarding the future, are forward-looking
statements within the meaning of Section 27A of the Securities Act of 1933, as
amended, and Section 21E of the Securities Exchange Act of 1934, as amended.
Forward-looking statements include statements regarding, among other things,
the potential impact of this contract on the company's revenue and earnings
performance going forward. Forward-looking statements may be identified by
words including, but not limited to, "anticipates," "believes," "intends,"
"estimates," "promises," "expects," "should," "conditioned upon," and similar
expressions. Prospective investors are cautioned that any such forward-looking
statements are not guarantees of future performance and involve risks and
uncertainties, and that actual results may differ materially from those
projected in the forward-looking statements as a result of various factors.
Such factors include, but are not limited to delays in the implementation of
the service model developed for the renewal contract business, the inability
of TechTeam to staff the project with sufficient qualified resources, changes
in the customer's business or the requirements thereof, unanticipated problems
that arise from the transition from the customer's former service model,
difficulties in providing the service solutions for the customer which
includes products or services delivered by the customer, the Company or the
customer 's subcontractors or technology vendors. The forward-looking
statements included in this press release are based on information available
to the company on the date hereof, and the company assumes no obligation to
update any such forward-looking statement. Prospective investors should also
consult the risks described from time to time in the company's Reports on
Forms 8-K, 10-Q, and 10-K filed with the United States Securities and Exchange
Commission.
Contacts:
TechTeam Global, Inc.
Chris Donohue
VP, Global Strategy & Marketing
(248) 357-2866
cdonohue@techteam.com
Boscobel Marketing Communications
Jessica Klenk
(301) 588-2900 Ext. 121
jklenk@boscobel.com
Boscobel Marketing Communications
Michael Rudd
(301) 588-2900
mrudd@boscobel.com
SOURCE TechTeam Global, Inc.
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