XL and Amdocs Complete Massive Subscriber Migration to New Amdocs Billing System in Just Eight Weeks

JAKARTA, Indonesia andMACAU,China, Nov. 19 /PRNewswire-FirstCall/ -- PT Excelcomindo Pratama Tbk.(XL), a leading provider of wireless, Internet and Internet Protocol (IP)-based voice services inIndonesia and part of Malaysia's TMI group, and Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the migration of XL's nearly 23 million subscribers to its new Amdocs Billing software in eight weeks.

"The fact that Amdocs provides migration services in addition to its software ensured we were able to convert our entire customer base to the new Amdocs Billing system and meet the aggressive deadline leading up to our local holiday season. On-time delivery was critical," said Dian Siswarini, director of Network at XL. "The new system processed an enormous volume of holiday network traffic and its performance was flawless. The new system is also capable of accommodating our growth rate for years to come and ensuring that we can continue to bring new offerings to market in just days to best meet our customers' needs."

Amdocs' integrated billing, customer relationship management (CRM) and partner settlement products have supported XL's growth, from 1.5 million subscribers in 2003 to nearly 23 million today. XL recently upgraded its Amdocs Billing software to meet future business demand. With the upgraded software, XL can better serve its 22.4 million prepaid customers by processing millions of credit replenishment requests and thousands of price-plan changes a day, in real-time. Additionally, Amdocs Billing is preconfigured to support the immediate activation of XL's millions of off-the-shelf minute packages that can more than double its monthly traffic volume.

"In prepaid markets, the ability for customers to choose from a large variety of price plans and to immediately take advantage of a new pricing option or bundle is critical to customer loyalty," said Michael Couture, head of Global Marketing at Amdocs. "Amdocs Billing enables XL to launch hundreds of new price plans a year and activate new plans within moments of a customer's request."

For more information, visit Amdocs at Mobile Asia Congress (Booth B66).

About XL

XL is a major cellular provider inIndonesia and majority owned by TM International Bhd through Indocel Holding Sdn Bhd (83.8%), the remaining stakes are held by Emirates Telecommunications Corporation (Etisalat) International Indonesia Ltd., a wholly owned subsidiary of Etisalat (16%), and the public (0.2%). XL owns an extensive fiber optic backbone network. Started its commercial operations in October 1996, XL's business consists of Consumer Solutions as triple band (900/1800/1900) cellular network and service provider and Business Solutions as corporate service provider. On 21 September 2006, XL launched XL 3G, the first fastest and widest cellular telecommunication services based on 3G technology.

About Amdocs

Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and the intentional customer experienceTM - at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.

Amdocs Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2007, filed on December 3, 2007, and in our quarterly 6-K furnished on February 11, May 6 and August 11, 2008.

SOURCE Amdocs

Copyright © 2009, PRNewswire
Copyright © 2009, NewsBlaze, Daily News

Tags: ,STW,TLS,MLM,CPR,PDT,Amdocs-XL-Migration