Published: November 18, 2008
Volksbank International Implements S1 Enterprise for Complete Overview of Customer Interaction
ORLANDO, Fla. andLONDON, Nov. 18 /PRNewswire-FirstCall/ -- S1 Enterprise,
a division of S1 Corporation (Nasdaq: SONE) and a leading global provider of
multi-channel financial service software, today announced that Volksbank
International is implementing S1 Sales & Service across nine countries in
Eastern Europe, includingCzech Republic,Slovakia,Hungary,Ukraine,Romania,
Serbia,Croatia,Slovenia, andBosnia and Herzegovina. S1 Sales & Service
provides Volksbank's employees with a complete view of customer interaction
across multiple channels, and will improve the quality and speed of service
the bank is able to provide. In total, 220 Volksbank branches will use S1
Sales & Service on the S1 Enterprise Platform.
Volksbank International chose S1 Sales & Service to give its employees a
consolidated view of customer data across all points of interaction, providing
staff with the information they need to serve customers efficiently. S1 Sales
& Service synchronizes with the bank's back office and email systems to ensure
that employees have the most accurate, up-to-date information available on all
customers, as well as flagging potential cross-selling opportunities.
S1 Sales & Service provides a base platform for Volksbank International
that can be quickly customized to support the requirements and business rules
for each individual country and to interface with the systems present within
that country. Following a proof-of-concept program, S1 Sales & Service has
already been rolled out across 53 Volksbank branches inHungary, as well as 46
branches inSlovakia. The bank will continue to roll out the S1 Enterprise
solution across a further seven European countries, beginning with theCzech
Republic in November 2008.
"To improve the quality and efficiency of our customer service, we decided
that having all information on each customer available through a single
dashboard was critical," said Reinhold Rehbichler, Managing Director of
Volksbank IT-Services GmbH. "Working with Misys, we chose S1 Enterprise to
help us achieve this aim: S1 Sales & Service gives our employees an overview
of a customer's interactions with the bank and integrates seamlessly with our
back-office systems. The S1 Enterprise Platform provides us with a flexible
base, which we can then easily customize to meet the needs of individual
countries within the Volksbank Group."
"Banks have to have the most up-to-date, accurate information on their
customers in order to provide the level of service their customers demand,"
said John Philpott, General Manager, S1 Enterprise International. "S1 Sales &
Service pulls this information together to ensure that this data is delivered
to the employees that need it most, improving performance and speed of
service."
About S1 Enterprise
More than 100 banks and three million consumer, small business, and
corporate users worldwide rely on S1 Enterprise solutions to access and manage
their financial information. A division of S1 Corporation (Nasdaq: SONE), S1
Enterprise is a leading provider of integrated banking solutions that enables
financial service providers to receive a holistic view of their customer via a
common technology platform regardless of delivery channel -- branch, call
center, Internet, or voice. Additional information about S1 Enterprise is
available at www.S1Enterprise.com .
About S1 Corporation
S1 Corporation (Nasdaq: SONE) delivers customer interaction software for
financial and payment services and offers unique solution sets for financial
institutions, retailers, and processors under three brand names: Postilion, S1
Enterprise and FSB Solutions. Additional information about S1 solutions is
available at www.s1.com , www.postilion.com , www.S1enterprise.com , and
www.fsb-solutions.com .
Forward-Looking Statements
This press release contains forward-looking statements within the safe
harbor provisions of the Private Securities Litigation Reform Act. These
statements include statements with respect to our financial condition, results
of operations and business. The words "believes," "expects," "may," "will,"
"should," "projects," "contemplates," "anticipates," "forecasts," "intends" or
similar terminology identify forward-looking statements. These statements are
based on our beliefs as well as assumptions made using information currently
available to us. Because these statements reflect our current views concerning
future events, they involve risks, uncertainties and assumptions. Therefore,
actual results may differ significantly from the results discussed in the
forward-looking statements. The risk factors included in our reports filed
with the Securities and Exchange Commission (and available on our web site at
www.s1.com or the SEC's web site at www.sec.gov) provide examples of risks,
uncertainties and events that may cause our actual results to differ
materially from the expectations we describe in our forward-looking
statements. Except as provided by law, we undertake no obligation to update
any forward-looking statement.
SOURCE S1 Corporation
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