Published:
Autotask Corporation's New Service Level Management Tools Give IT Service Providers an Operational Business Advantage
EAST GREENBUSH, N.Y., Nov. 18 /PRNewswire/ -- Autotask Corporation today
unveiled the industry's most robust set of Service Level Management Tools.
Available now as part of Autotask's award-winning IT business management
solutions, the new technology provides IT service providers with a more
effective way to quickly and easily define, monitor and measure performance
criteria. As a result, Autotask customers gain an operational advantage and
are able to radically improve their service delivery and client satisfaction,
while expanding their service offerings to clients.
The new upgrade, which was released today to all 25,000 current users at
no additional charge, enables IT service providers to:
-- Define key performance indicators (KPIs) by client
-- Set performance targets by priority, issue type and sub-issue type
-- Customize service levels by business hours and after-hours support
requirements
-- Define workflow and escalation rules
-- Seamlessly integrate their Autotask service tickets
-- Organize and prioritize service targets in ticket search grids
-- Create customized reports for clients using Autotask LiveReports
"This new technology has been in development with the direct involvement
of a broad cross-section of our customers to ensure it hits the mark and helps
drive more productivity and efficiency throughout the services lifecycle,"
said Len DiCostanzo, senior vice president of professional services and
business optimization at Autotask. "Those IT service providers who have seen
the technology in action tell us that Autotask's new Service Level Management
tool leap-frogs anything offered in hosted IT service management or
professional services automation (PSA) tools on the market today."
DiCostanzo continues, "As more and more clients require their providers to
establish performance criteria, the ability to set, monitor and report against
these goals will present a significant way for IT service providers to
differentiate their business from competitors and add more value to clients."
The new Service Level Management Tools are fully integrated into both
Autotask Pro, the company's full-featured IT service professional management
software, and Autotask Go!, its entry-level service management solution. For
more information on Autotask please visit http://www.autotask.com or call
518-720-3500.
About Autotask Corporation
Autotask Corporation is the leading provider of innovative, web-based
business management software and services designed exclusively for IT Service
Providers, MSPs, IT Consultants, Systems Integrators and other technology
solution providers. Accessible at any time without any downloads via any PC or
mobile device with internet access, Autotask software helps IT professionals
of all sizes to intuitively manage and automate their key service delivery and
business operations. The software includes free and seamless integration with
most managed service automation tools. For more information on Autotask please
visit http://www.autotask.com or call 518-720-3500.
SOURCE Autotask Corporation
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Copyright © 2009, NewsBlaze,
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