xtDirect, LLC Announces Expanded Operations in Costa Rica and the Dominican Republic and a Free Trip and Tour to Prospective Customers

With nearly 1,000 call center seats available for its customers' immediate needs, xtDirect is in a good position to assist any company from 1 FTE agent to 1000 FTE with very little ramp-up time. BothCosta Rica and TheDominican Republic call centers are linked to the xtDirect AnyCall AnyAgentAnywhere call server located inOmaha, Nebraska. The company is a technology leader in developing innovative accounts receivable and call center customer service and sales solutions. xtDirects' clients include some of the fast-growing companies in healthcare, mobile clients in the U.S. By locating the ACD, Dialer and backend data systems in theOmaha office and utilizing Cox Communications' (http://www.cox.com) highly available bandwidth xtDirect can bring up one agent to 1000 agents in a very short period of time. xtDirects' systems also enable its clients to seamlessly manage their customer data and processes in real-time. Recognizing how vital privacy is to both its clients and their customers xtDirect set out 3 years ago to develop and perfect its AnyAgentAnywhere platform and gateway. xtDirect processes calls and data all without having to send databases to its Nearshore Call Centers inCosta Rica and TheDominican Republic.

"We are excited that we have been able to assist our customers who only require 1 to 5 customer service agents in a nearshore call center environment, as well as, clients that need several hundred call center seats. We can save a typical U.S. company more the $20,000 per customer service agent! So now even a small business can capitalize on the labor force that resides Nearshore and inLatin America," commented Mark Rollag, President and CEO of xtDirect. "Our fully loaded cost to our customers can be as low as $14.00 per hour. That price includes everything from labor and supervisors to training and telecommunications transport. The agents' dedication and very, very low turnover are what makes these savings possible. We are operating in countries where an excellent English-speaking call center agent makes more than a doctor! We actually have OB/GYN doctors working in the call center! Our customers get all this plus bilingual Spanish. Excellent English and excellent Spanish-speaking call centers!"

When asked about training Mr. Rollag gave several examples of where trainers will actually train at the customer's location in the U.S., or through webinar technology the trainers are able to learn and then teach the agents. "Again, back to low, low turnover xtDirect does not need massive training facilities. We also have several clients who chose to train the agents inCosta Rica and TheDominican Republic. It is frankly just as easy to fly toSanto Domingo orSan Jose as it is toNew York when flying fromOmaha. The flight leavesOmaha at 6am and I'm there around noon. From almost every U.S. East Coast city you have inexpensive non-stop flights to both countries.

"For the month of October we will be offering to fly any qualifying prospect toSanto Domingo orSan Jose at NO COST to our customer/prospective customer!"

About xtDirect, LLC:

xtDirect was formed to help companies locate a single resource for premier teleservices and direct marketing. Located inOmaha, Nebraska (call center capital of the world) we offer extensive call center solutions and have handpicked the best resources to bring compelling value and unique expert skill sets. Our business model allows us to choose the best solutions for our clients based on the value, merit, and expertise brought to our clients.

For more information, please contact Mark Rollag at 402-968-6810, email mrollag@xtdirect.com or visit http://www.xtdirect.com

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SOURCE xtDirect, LLC

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