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Expertus Receives CLO Magazine's Coveted "Learning in Practice" Award for Excellence in Customer Service

Expertus (www.expertus.com), a global leader in helping companies fuel business growth by maximizing the value of training investments, today announced that it has been honored with the silver award for Excellence in Customer Service at the Learning In Practice Awards sponsored by Chief Learning Officer magazine (CLO).

The prestigious awards were presented today as part of the Chief Learning Officer Symposium, still in session at the Hotel del Coronado in Coronado, California. Over 200 entrants were reviewed by a panel of judges, who selected the winners based on their proven ability to design and implement innovative and effective learning solutions.

Expertus won for its work with a global networking company's IT Learning Group, which faced a number of challenges such as frequent cancellations and no-shows, inconsistent data entry, high training costs, and slow response times. The company outsourced its training administration and scheduling, relying on a centralized group of Expertus Learning Specialists.

Expertus helped the organization successfully combine all classes into one global catalog, while designing special tools to effectively track and manage all scheduling activities, bookings and/or cancellations. Expertus also provided live support to both instructors and learners for the large number of virtual classes, ensuring successful delivery of these courses. Expertus' independent analysis of class cancellation patterns also provided the critical data necessary to shift and/or cancel some classes.

The new outsourced approach resulted in an impressive report:

--  Significant cost savings of nearly $250,000 a year;
--  Overall streamlined operations, which led to a reduction in errors and
    a centralized base for all training processes and administration;
--  A drop in class cancellation rates from 30 percent to less than 15
    percent;
--  A doubling of enrollment in the classes, coupled with a decline in the
    number of hours that learners spend in training -- an important barometer
    of learning efficiencies and employee productivity;
--  Overall improved satisfaction scores from class attendees
    

"Our commitment to customer service is evident every day and illustrated by our 100% customer retention rate," said Mohana Radhakrishnan, VP of Client Services at Expertus. "Recognition by CLO Magazine and the judges' panel of our peers is extremely rewarding. It underscores why we work so hard to understand the needs of our clients and implement solutions that will improve the way they do business."

For more information on the comprehensive services of Expertus, log on to http://www.expertus.com or call 877-827-8160.

About Expertus

Expertus, a global leader in helping companies fuel business growth through maximizing the value of training investments, provides a variety of training outsourcing services for technology, administration, program management, and strategic initiatives. From implementing and managing LMS and learning-related technologies, to supporting major customer training initiatives, to seamlessly handling all aspects of training administration, Expertus has helped major companies such as NetApp, Cisco, ADP, EMC, Schlumberger, and Hyperion achieve efficiencies in corporate learning and development. Expertus employs 500 professionals across its offices in the US, UK and India.