Published: September 14, 2008
State Farm Already Assisting 14,000 Policyholders Recovering From Hurricane Ike
BLOOMINGTON, Ill., Sept. 14 /PRNewswire/ -- State Farm, the largest
insurer of homes and autos on the Gulf Coast and the nation has initiated
Catastrophe Services operations and is already helping customers affected by
Hurricane Ike. Saturday, State Farm received 14,000 calls from customers
needing assistance. To handle the expected increase in calls from customers,
an additional 12 call centers have been set up around the country with nearly
300 trained representatives ready to begin the claims process.
"Our first priority is the safety and well-being of our customers," said
Assistant Vice-President Claims Jim Damm. "Once it is safe do so, customers
should inspect their homes or businesses and then contact their agent or call
1-800-SF-CLAIM to begin the claims process," saidDamm.
About 1,100 agents, agents' staff, and claim employees already living and
working in the impacted areas are already servicing thousands of policyholders.
In addition, State Farm's Catastrophe Team, a dedicated, mobile workforce
of experienced catastrophe claim representatives has been activated and is
moving into the affected areas. Catastrophe Services has identified a
significant number of Catastrophe Team members for deployment directly into
the impacted areas. These individuals will arrive in their assigned location
when conditions clear to begin the claim handling process upon their arrival.
The State Farm Catastrophe Team also has the advantage of a fleet of
mobile claim handling facilities innovatively designed to support the claims
handling process. These vehicles are now moving toward the affected areas in
Texas. Once positioned in five strategic locations, each vehicle allows State
Farm claims representatives to begin the claims process for our customers in
an immediate way.
The mobilization of resources for victims of Hurricane Ike will not
diminish the progress made toward helping victims of Hurricane Gustav which
struckLouisiana and eastTexas, two weeks ago. Agents, claims and catastrophe
representatives have already made significant progress with 50,000 claims the
company has received following Gustav.
For additional information about the storm and State Farm's response,
visit statefarm.com
About State Farm
State Farm(R) insures more cars and homes than any other insurer in the
U.S. and is also a leading insurer inCanada. State Farm's 17,000 agents and
68,000 employees serve more than 78 million auto, fire, life and health
policies inthe United States andCanada, and more than 1.9 million bank
accounts. State Farm Mutual Automobile Insurance Company is the parent of the
State Farm family of companies. State Farm is ranked No. 32 on the Fortune 500
list of largest companies. For more information, please visit statefarm.com(R)
or inCanada statefarm.ca(R).
SOURCE State Farm
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