Published:
AT&T Offers Hurricane Gustav Victims Service Options While Restoration Work Continues
JACKSON, Miss., Sept. 3 /PRNewswire-FirstCall/ -- With restoration and
repair efforts continuing in the aftermath of Hurricane Gustav's devastation,
AT&T (NYSE: T) has taken additional steps to help victims by waiving charges
for some services and offering free telephony relocation costs.
The company's wireless and wireline networks continue to perform well
despite storm disruptions. AT&T continues to deploy significant resources for
the restoration of communications and customer support acrossLouisiana,
Alabama,Mississippi andTexas in the aftermath of Hurricane Gustav. Nearly
2,000 AT&T personnel, including employees from half a dozen states in the
Southeast, have been deployed to the affected area to assess damage and help
expedite restoration efforts. Additional resources are at the ready and will
be deployed as needed.
"Many of our consumer and business customers inMississippi have
experienced significant damage and loss due to Hurricane Gustav," said Mayo
Flynt, President, Mississippi Operations. "AT&T wants to aid them in every way
we can with their communications. Our disaster recovery plan assists
customers who require service in temporary locations so they can stay in touch
during this difficult time."
The AT&T Disaster Relief Plan includes the following assistance for
qualifying consumer and business customers:
-- If customers cannot be in their regular home or business location, but
want to stay in touch with family, friends, customers or suppliers,
AT&T has waived fees on many options to keep them connected. This
relief is available until October 3, 2008.
-- Service charges associated with providing dial tone phone service to a
new or temporary location will be waived, as well as charges for a
move back to the original location.
-- One free month of the following services:
- AT&T Voice Mail service, which provides for calls to be answered
and allows the caller to leave a message when you are unable to
answer. You can retrieve messages from any touch-tone telephone.
- Remote Access to Call Forwarding, which allows customers to
activate or deactivate call forwarding from any telephone equipped
with touch tone.
- Call Forwarding Don't Answer, which automatically routes calls
that are not answered within a designated number of rings to
another telephone number.
- Call Forwarding Busy Line, which automatically routes calls to
another pre-selected telephone number when the line is busy.
- Remote Call Forwarding, Call Forwarding Variable, Message Waiting
Indicator, Star98 Access and Voice Mail Companion Services Package
are also included in the list of waived services that customers
could consider using.
Customers desiring more information about these options or other ways AT&T
may assist your home or business in reestablishing communications should call
the following numbers or visit http://www.att.com:
Consumer: 888-757-6500
Small Business Customers: 866-620-6000
Business Customers: 800-945-6500
Customers needing to call AT&T for repair service may call us at the
following phone numbers or send an online repair request at
http://www.att.com:
Consumer: 877-737-2478
Business: 866-620-6900
In an effort to further help residents stay in touch with family and
friends during this emergency, AT&T is making additional emergency
communications resources available, including:
-- Enabling free Wi-Fi access at hundreds of hot spots in Alabama,
Mississippi, Louisiana and Texas, including at select McDonald's
restaurants, Barnes & Noble locations and AT&T Experience Store(SM)
locations, among others.
-- Providing free wireless GoPhones with $15 in air time to thousands of
evacuees from mandatory evacuation areas who are sheltered in affected
areas in Louisiana, Mississippi, Alabama, Florida and south Texas.
-- Providing free phone calls for hurricane victims at all open
company-owned retail locations across Alabama, Mississippi, Louisiana
and portions of northwest Florida, including Pensacola, Fort Walton
and Destin.
Cautionary Language Concerning Forward-Looking Statements
Information set forth in this news release contains financial estimates
and other forward-looking statements that are subject to risks and
uncertainties, and actual results may differ materially. A discussion of
factors that may affect future results is contained in AT&T's filings with the
Securities and Exchange Commission. AT&T disclaims any obligation to update or
revise statements contained in this news release based on new information or
otherwise.
About AT&T
AT&T Inc. (NYSE: T) is a premier communications holding company. Its
subsidiaries and affiliates, AT&T operating companies, are the providers of
AT&T services inthe United States and around the world. Among their offerings
are the world's most advanced IP-based business communications services and
the nation's leading wireless, high speed Internet access and voice services.
In domestic markets, AT&T is known for the directory publishing and
advertising sales leadership of its Yellow Pages and YELLOWPAGES.COM
organizations, and the AT&T brand is licensed to innovators in such fields as
communications equipment. As part of its three-screen integration strategy,
AT&T is expanding its TV entertainment offerings. Additional information about
AT&T Inc. and the products and services provided by AT&T subsidiaries and
affiliates is available at http://www.att.com.
(C) 2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T
logo and all other marks contained herein are trademarks of AT&T Intellectual
Property and/or AT&T affiliated companies.
Note: This AT&T news release and other announcements are available as part
of an RSS feed at http://www.att.com/rss. For more information, please review
this announcement in the AT&T newsroom at http://www.att.com/newsroom.
SOURCE AT&T Inc.
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