Daptiv Achieves Faster Diagnosis and Resolution of Application Challenges With AVIcode Intercept Studio

Daptiv was challenged with diagnosing complex problems affecting its suite of hosted applications. Daptiv's customers rely on these applications to streamline the day-to-day interaction of their employees and improve collaboration, while also reducing the complexity of managing multiple teams, projects and tasks. In addition, Daptiv's solutions provide their customers with unparalleled insight into project execution and the ability to measure project progress against key business priorities. This information enables Daptiv's customers to make well-informed decisions that positively impact their bottom line. If Daptiv is not able to provide 100 percent uptime and reliability, its customers' ability to meet corporate goals and revenue targets can be seriously compromised.

Before implementing AVIcode, Daptiv spent a significant amount of time identifying application issues and their causes across various business units including support, operations and development, in order to optimize their customers' experience. This manual process resulted in slower than desired problem resolution and had the potential to negatively impact customers. Daptiv recognized the need for a real-time solution that was capable of proactively monitoring all production application servers, in order to reduce the staff time required to isolate and correct problems, and ultimately improve its customers' experience. After a thorough search, Daptiv selected AVIcode Intercept Studio for its comprehensive, always-on capabilities and its low overhead, which makes it uniquely suited for monitoring applications already in production.

"Before AVIcode Intercept Studio, it was challenging to quickly and accurately diagnose the root cause of an application problem when our customers experienced slowed connection speeds," said Mike Jensen, vice president of technical and support services at Daptiv. "Intercept Studio completely streamlines our troubleshooting procedures, and provides the development team with precisely the information required to get to the bottom of application problems quickly. The solution has proved invaluable."

Intercept Studio is a complete application monitoring solution built on proprietary technology that is designed to accelerate application issue identification and resolution, whether the application is in development, quality assurance or production -- resulting in significant time and cost savings throughout the application lifecycle. Intercept Studio leverages intelligent agents that unobtrusively monitor .NET applications on any server and report in real-time any application code failure, security issue, connectivity issue or performance degradation.

"The downtime associated with application errors can be costly -- in fact, analysts estimate that up to 66 percent of development resources are spent on managing and supporting applications," said Mike Curreri, CEO at AVIcode. "Intercept Studio delivers proactive notification and definitive diagnosis of problems, enabling Daptiv support and operations personnel to conduct fast triage, and Daptiv developers to quickly determine the root cause of a problem and correct it. Daptiv is the only on-demand vendor positioned in the leaders quadrant of the Gartner Magic Quadrant for IT Project and Portfolio Management applications, and it is clear they are committed to delivering the most reliable applications and best end-user experience possible. We are pleased with the positive feedback we've received from their team about the direct benefits they have gained from the Intercept Studio implementation."

About AVIcode (http://www.AVIcode.com)

AVIcode is the leading provider of .NET application monitoring solutions. AVIcode's award-winning technology protects application development and management investments, and is recommended as a best practice by Microsoft for .NET application monitoring. AVIcode's flagship product, Intercept Studio, detects application problems in real-time throughout the application lifecycle -- including security and connectivity issues, performance bottlenecks, and code failures -- and delivers immediate root cause information to accelerate problem resolution. Organizations worldwide rely on AVIcode's technology to get applications to market faster, reduce application maintenance and management costs, and ensure maximum application availability and reliability. And, AVIcode's industry-leading technology powers other monitoring solutions like Quest Software's Foglight for .NET and Quest .NET Management Pack. For more information, contact AVIcode at 443.543.0030 or info@avicode.com, or visit the company website at http://www.avicode.com.

About Daptiv Inc.

Founded in 1997, Daptiv is the on-demand leader in collaborative business software that enables companies of all sizes to transform their mid-office business operations. From new product development to operations and service delivery, Daptiv's on-demand solutions streamline employees' day-to-day interaction and collaboration while dramatically reducing the complexity of managing multiple teams, projects and tasks. Daptiv also gives executives unparalleled visibility into project, program and portfolio execution, as well as the ability to measure progress against key business priorities. Daptiv's flexible environment easily adapts to the work management needs of any department -- from IT and finance to marketing and human resources -- with an intuitive user interface, point-and-click system configuration and fast creation of forms, reports and alerts. Based inSeattle, Washington, Daptiv has already transformed the mid-office for more than 700 customers and 100,000 individuals at companies such as BASF, BP, Cushman and Wakefield, Chase Paymentech, Honeywell, Merrill Lynch, Sprint/Nextel, Blue Cross and Blue Shield ofKansas City and RealNetworks. For more information visit http://www.daptiv.com.

SOURCE AVIcode, Inc.

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