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Vertex Secures CIS Outsourcing Contract with Reliance Comfort Limited Partnership For a Further Six Years

Vertex, a leading international business process outsourcer and IT services company, today announced it has signed a multi year contract extension with Reliance Comfort Limited Partnership (Reliance). Reliance takes financial, service and asset risk on essential home and business products and services to make them affordable, efficient and to provide "peace of mind" for its customers. Reliance offers two core product areas to its over 1.5 million residential and commercial customers: Heating, Ventilation, Air Conditioning (HVAC) and Security Services.

Vertex has successfully managed Reliance's CIS billing system since 1998, and this most recent contract extension continues a successful relationship for both parties through 2014.

The contract extension calls for Vertex to provide hosting and application management services on its Enlogix customer billing system for Reliance.  Additionally, Vertex will provide remittance processing services for Reliance.

"Reliance is in the business of providing essential services that create long-lasting relationships with our customers. We are committed to continuing to develop and implement "best in class" processes to further enhance the customer experience. Partnering with technology providers like Vertex ensures we are well-positioned to achieve these goals," says Roger Rossi, President, Reliance Comfort Limited Partnership.

Richard Charles, who leads Vertex's Client Services organization, stated, "We're thrilled that Reliance has chosen to continue to partner with Vertex for such critical business functions. Over the past ten years, Vertex has developed an in-depth understanding of Reliance's service requirements and business objectives. We look forward to building on that experience to deliver exceptional services to Reliance and their customers."

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About Reliance Comfort Limited Partnership
Reliance Comfort Limited Partnership takes financial, service and asset risk on essential home and business products and services to make them affordable, efficient and to provide "peace of mind" for its customers. Its vision is to be your community's most trusted home and business environment specialist. Reliance offers two core product areas to its over 1.5 million residential and commercial customers: Heating, Ventilation, Air Conditioning (HVAC) and Security Services. Reliance Home Comfort provides residential water heater and heat recovery system rental and service, and the retail sale, rental, service, maintenance of heating, ventilation and air conditioning equipment. Its water heater rental business, based largely in Ontario, is the second largest in Canada. UEI Financial provides financing for heating, ventilation and air conditioning equipment. Reliance Commercial Solutions supplies businesses with hot water solutions.  Reliance Protectron Security Services, the second largest home security provider in Canada, provides security system sales, rental, installation, service, monitoring and related commercial activities across the country.  

About Vertex

Vertex was founded in 1996 as a subsidiary of British utilities provider, United Utilities Plc.  The company has grown organically and through acquisition to offer transformational outsourcing (BPO) and information technology services capabilities to utilities, financial services, retail, telecommunications, travel and central and local government sectors.

In July 2008, Vertex acquired Alliance Data's Utility Services division.  Today Vertex employs over 8,000 people across the UK, North America and India.  In the utility sector within North America, Vertex has 2,500 dedicated practitioners, 18 centers of excellence, and more than 70 electric, gas, and water clients.

Media enquiries to:-
Canada and USA
Angie Hill, Vertex Outsourcing Marketing Manager
Cell +1 317 363 - 2554
(e) Angie.Hill@vertexoutsourcing.com

UK
Deborah Morris, Vertex Public Relations Manager
(t) 0151 4439830
(m) 07827 304207
(e) Deborah.Morris@Vertex.co.uk