Remote Desktop Control Features Accommodate Security Best Practices

Bomgar, Manufacturers of the First Appliance-Based Help Desk Support Software in the Industry, Sponsors On-Demand Round Table Discussion With Security Experts

As data security and compliance issues combine with an increase in enterprise mobility and the burgeoning number of partnerships, service and support desks have a new awareness of data privacy and integrity. Bomgar, manufacturers of the first remote desktop control appliance in the industry, sponsored a round table discussion with security experts to help enterprises mitigate risk. This discussion is now available as an on-demand webcast.

The discussion, "Risky Business. Is Your Support Center Introducing New Risks Into Your Business?," is hosted by John Ragsdale, VP of Technology Research, SSPA/AFSMI. Panelists include Phil Smiley, Director of IT Security for BMC Software, Phil Demuth, VP of Internal Systems for ITI Fiserv, and Bomgar's Nathan McNeill, VP of Product Strategy.

The group discusses the complexity of delivering IT and technical support services in this security-sensitive and technologically demanding environment and offers advice on best practices. Topics include the security of data in third party situations, accountability, authentication, the principle of least privilege, and the audit trail.

Statistics are cited from a recent report regarding data breach incidents from 2004 though 2007. According to the report, over 40% of such incidents could have been avoided if the remote access or remote control mechanism was more auditable or more secured.

Bomgar's remote desktop control appliance, which has been independently evaluated by Symantec, offers unparalleled security through on-site, appliance-based deployment, 256-bit AES SSL encryption, logs and video recordings of virtual support sessions, granular management of support rep privileges, and the ability to set group policies for managing permissions.

According to McNeill, the security practices of many of the enterprises he has dealt with put them at risk. "You are responsible for what happens using your technology and it's impossible to outsource liability," said cNeill. "What your partners do, what your service providers do and the technologies they use to support you can hurt you because you are ultimately responsible. The buck stops with the company that sends out the earnings reports."

For more information from this panel of experts on their advice on security best practices, listen to "Risky Business." For more information on Bomgar's remote desktop control appliance and how it can help mitigate risk inherent in IT and help desk support services, visit www.bomgar.com.

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