Home-Based Customer Service Agents Save Average of $24,000 per Year on Commuting Costs; Helping Both the Environment and Their Wallets

VIPdesk-Authored Article on How Bringing Customer Service Jobs Home Results in Greener Pastures Published in "Going Green: Case Studies in Outstanding Green Business Practices"

Sending customer service agents home through homeshoring can result in individual savings of approximately $24,000/year in commuting costs alone, according to research conducted by VIPdesk, the pioneer of home-based call centers and concierge services.

Homeshoring customer service agents can also result in less pollution in the air, and less electric used by the very companies that utilize home-based customer service agents, according to "How Bringing Customer Service Jobs Home Results in Greener Pastures," an article written by Mary Naylor, Founder and CEO of VIPdesk and published in the PR News guidebook "Going Green: Case Studies in Outstanding Business Practices." This article, which can be read online at http://www.vipdesk.com/info/pdf/Going_Green_Guidebook.pdf, breaks down in an easy-to-read manner exactly how homeshoring customer service agents can both help the environment as well as save money for individual agents as well as for the corporations that employ them.

"As gas prices creep towards $5/gallon, more and more organizations are looking at telecommuting and work-at-home programs as a viable alternative to the traditional office-based structure," says Naylor, who also serves on the Advisory Board of the Telework Coalition. "Time and time again, homeshored customer service agents demonstrate remarkable results, and there is no reason for any organization with an interest in helping the environment not to consider transitioning their customer service function from a traditional brick-and-mortar call center to the home-based model."

"Going Green: Case Studies in Outstanding Business Practices" is designed to provide many perspectives and varying tactics on going green. The guidebook can be purchased from PR News online at http://www.prnewsonline.com/store/13.html.

VIPdesk specializes in delivering virtual call center solutions and concierge services to luxury and premium brand leaders in several industries including retail, travel, auto and financial services. VIPdesk's high-touch, high-tech branded service platforms deliver results and real return on investment. To find out more about VIPdesk, visit www.vipdesk.com.

About VIPdesk

VIPdesk is the pioneer of premium home-based call centers and Concierge Services. We offer virtual customer care services to global brand leaders in industries including financial services, travel, retail and automotive services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized as a progressive industry leader as evidenced through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. For more information, visit www.vipdesk.com.

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