Published: July 07, 2008
dabs.com Takes E-Commerce Fraud Offline With Ethoca
Innovative Online Retailer Enhances Internal Process With Community Approach to Fighting Fraud


NEWS FACTS
Ethoca, the leader in collaborative fraud management, today
announces that dabs.com, a UK-based
online retailer of computing and consumer electronics goods, has joined the fraud-fighting community to bolster
its own and the community's efforts in the fight against fraud.
dabs.com, a wholly owned subsidiary of BT, typically processes around 5,000 customer
orders every day -- resulting in sales topping the £200 million mark, with
this number set to increase.
According to a recent report released by Verdict Research, online
spending rose 35 percent to £14.7 billion in the U.K. in 2007 and is
growing at its fastest rate in six years. With no end in sight to the
online spending boom, and dabs.com's leadership position as an e-tailer
through its nine-year history online, it is imperative that the company
take an industry lead in continually finding a way to minimize the impact
of fraud.
This is precisely what Ethoca is able to deliver for dabs.com. Through
a vast pool of community transaction
histories, Ethoca allows dabs.com to leverage the payment experiences
of a wide array of companies to not only reject the bad transactions, but
accept more positive ones as well -- all in a way that is not a competitive
threat. Ethoca enhances dabs.com's current fraud-management practice to
keep up with the speed of its fast-paced and growing business.
This is no small task when the industry at large is often hit by fraud
despite having internal tools in place to protect against malicious
activity. Fraudsters have banded together to form a well-organized attack
and nothing other than the power of
community is strong enough to fight back -- something only Ethoca can
provide.
Ethoca is driving collaboration for fraud management in e-commerce and
other customer-not-present
environments, including phone, fax or mail-order. By securely
connecting its members to a collective pool of payment experience
information, Ethoca enables its members to make more informed decisions
about their customer transactions in a way that is efficient, effective and
ethical, and in a way that is not a competitive threat.
QUOTES
"For a leading online retailer like dabs.com, dealing with the volume of
orders that pour in while still minimizing the risk of fraud is a huge
endeavor," said Andre Edelbrock, CEO,
Ethoca. "But it's that volume of information that makes dabs.com such a
valuable member to the community. When a leading online retailer like
dabs.com stands up and takes notice that Ethoca is an incredibly viable
means to fighting fraud, it puts the entire industry on notice."
"As a pioneer in the world of online retailing, we not only find it crucial
to our business to identify the most effective tools to fight fraud -- we
consider it our obligation to the industry," said Paul Sharrock, IT
director of dabs.com. "Ethoca believes that fighting fraud is not about
one company versus many fraudsters, but rather the power of community which
is something we embrace fully. The community will not only be powerful for
our own business in combating fraud, but for the industry at large as more
retailers join the fight."
About Ethoca
Working in partnership with forward-thinking businesses, individuals and
law enforcement, Ethoca is making
e-commerce safer and more profitable by building the first international
Collaborative Anti-Fraud Community.
To be more successful in combating fraud, companies must collaborate within
and across industries by securely sharing transaction experiences in a way
that is not a competitive threat. Ethoca enables businesses that operate
in customer-not-present environments (Internet, phone, fax or mail) to make
more informed decisions about their customer transactions, by sharing
transaction experience data in a way that is secure, automated, effective
and ethical. Community members see reduced fraud, lower fraud-related
costs, increased revenue from fewer wrongly rejected orders and improved
customer satisfaction rates.
Ethoca(TM) is a registered trademark of Ethoca Limited. For more
information about Ethoca visit www.ethoca.com.
About dabs.com
dabs.com is one of the UK's most successful online IT retailers with over 9
years of online retail experience.
Growing from its roots as the traditional mail order reseller Dabs Direct,
the Dabs business model has evolved significantly during recent years in
line with a drive to enhance the customer's online buying experience
through the exploitation of advancements in digital technology. The
dabs.com website offers around 15,000 products to its 2 million registered
online buyers across the entire UK.
On 28th April 2006, dabs.com became a wholly owned subsidiary of British
Telecommunications plc (BT). Learn more at: www.dabs.com.
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