Published:
Virgin Mobile USA and IBM Sign IT Services Agreement
Deal to Accelerate Delivery of New Products, Services and Capabilities to Virgin Mobile USA Customers


Virgin Mobile USA, Inc. (NYSE: VM), a leading
national provider of prepaid and hybrid wireless plans, today signed a
services agreement for Information Technology (IT) operations and new
applications development with IBM (NYSE: IBM). The agreement will allow
Virgin Mobile USA to enhance its technology capabilities and improve its
product portfolio for new and existing customers by affording the Company
access to IBM's significant telecommunications industry experience and
state-of-the-art IT resources.
Under the terms of the new services agreement, IBM will begin transitioning
Virgin Mobile USA's existing IT infrastructure and application suite into
its own environment. Simultaneously and continuing over the course of the
next five years, IBM will work with Virgin Mobile USA to develop new and
differentiated wireless applications and service offerings. Specifically,
IBM will provide Virgin Mobile USA with data center outsourcing and
application management services including maintenance and development.
The agreement provides Virgin Mobile USA with yet another strategic
milestone contributing to its growth profile.
The Company recently announced its plans to acquire the postpaid carrier
Helio. This additional step, separate from the Helio acquisition, will
serve to enhance Virgin Mobile USA's technology capabilities and improve
its product portfolio by affording the Company access to IBM's significant
telecommunications industry experience and state-of-the-art IT resources.
Virgin Mobile USA expects that, as a result of its new relationship with
IBM, the Company will realize IT-related operational cost savings over the
next five years, while amplifying the Company's competitive advantage in
new product and service delivery. The expected benefits of the Company's
new relationship with IBM are key components of Virgin Mobile USA's focused
expansion and value creation strategy.
The Company expects the transition of its existing IT infrastructure and
application suite to IBM to be completed by December 31, 2008.
"We have built our success as a customer-centric innovator, and always seek
to enhance our product and service offerings," said Jonathan Marchbank,
Chief Operations Officer, Virgin Mobile USA. "These steps will continue to
raise the standards in the prepaid market overall and allow us to stay
current with, and ahead of, trends and evolutions in the overall wireless
industry. With over 5 million customers, the scale we've achieved now puts
us in a position to take advantage of IBM's proven best practices, scope
and unparalleled experience in running and building IT infrastructure."
Marchbank emphasized that the agreement will allow Virgin Mobile USA to:
-- leverage IBM's investments in mobile technology to deliver better
applications to customers, bring new services to market more quickly, and
dynamically respond to market trends;
-- fund strategic initiatives to broaden the Company's offerings and
accelerate its growth;
-- help support the integration of the assets of its new acquisition; and
-- reduce operational and R&D costs.
"The telecommunications industry must stay current with innovative packages
and solutions that promote anywhere and anytime communication services such
as instant messaging, photo sharing and GPS capabilities," said Don Lopes,
IBM vice president, Telecommunications Industry. "IBM is excited to apply
its telecommunications industry insight, business transformation expertise,
and IT outsourcing best practices to enable Virgin Mobile USA to deliver
next-generation mobile solutions and service to its customers."
As outlined in the agreement, more than 40 Virgin Mobile USA IT employees
will transfer to IBM. In addition, select employees from the Company's
Walnut Creek, California facility will be offered the opportunity to
relocate to the Warren, New Jersey headquarters; others will be focused on
the Helio integration plan.
About Virgin Mobile USA
Virgin Mobile USA (NYSE: VM), through its operating company, Virgin Mobile
USA, L.P., offers more than five million customers control, flexibility and
choice in wireless service, rich data content and innovative products
without annual contracts. Voice pricing plans range from monthly options
with unlimited nights and weekends to by-the-minute offers, allowing
consumers to adjust how and what they pay according to their needs. Virgin
Mobile USA's smart, stylish and affordable handsets, including the Wild
Card, Slash and Flare, are available at top retailers in more than 40,000
locations nationwide and online at http://www.virginmobileusa.com with
Top-Up cards available at more than 140,000 locations.
J.D. Power and Associates ranked Virgin Mobile USA highest in customer
satisfaction among wireless prepaid services in both 2006 and 2007, and its
customers report a 90% satisfaction rate. Virgin Mobile USA allows
customers to add free minutes by engaging with like-minded brands on their
website through Sugar Mama; and provides postage-paid return envelopes in
every new phone package for customers to recycle old phones. Virgin Mobile
USA's national coverage is powered by the nationwide Sprint PCS network.
About IBM
For more information, visit www.ibm.com/services.
This press release contains certain forward-looking statements and
information relating to us that are based on the beliefs of our management
as well as assumptions made by, and information currently available to, us.
These statements include, but are not limited to, statements about our
strategies, plans, objectives, expectations, intentions, expenditures, and
assumptions and other statements contained in this document that are not
historical facts. When used in this press release, words such as
"anticipate," "believe," "estimate," "expect," "intend," "plan" and
"project" and similar expressions, as they relate to us are intended to
identify forward-looking statements. These statements reflect our current
views with respect to future events, are not guarantees of future
performance, and involve risks and uncertainties that are difficult to
predict. Further, certain forward-looking statements are based upon
assumptions as to future events that may not prove to be accurate.
Many factors could cause our actual results, performance or achievements to
be materially different from any future results, performance or
achievements that may be expressed or implied by such forward-looking
statements. The potential risks and uncertainties that could cause actual
results to differ from the results predicted include, among others, those
risks and uncertainties discussed in our filings with the Securities and
Exchange Commission, copies of which are available on our investor
relations website at http://investorrelations.virginmobileusa.com and on
the SEC website at http://www.sec.gov. In addition, factors that could
cause actual results to differ from those projected include, but are not
limited to, the following: (1) the occurrence of any event, change or other
circumstances that could give rise to the termination of our agreement to
acquire Helio, (2) the inability to complete the Helio acquisition due to
the failure to satisfy conditions to the completion of the transactions,
including the expiration of the waiting period under the Hart-Scott-Rodino
Antitrust Improvements Act of 1976, if applicable, and the failure to
receive other required regulatory approvals, including approvals from the
Federal Communications Commission, (3) risks that the acquisition and
related transactions would disrupt current plans and operations and the
potential difficulties in employee retention as a result of the
transactions, (4) the ability to recognize the results of the acquisition
and related transactions, (5) the amount of the costs, fees, expenses and
charges related to the acquisition and related transactions, and (6) risks
that Helio or any other companies we may acquire could have undiscovered
liabilities, may strain our management capabilities or may be difficult to
integrate.
We neither intend nor assume any obligation to update these forward-looking
statements, which speak only as of their dates.
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