Published:

Leading Analyst Firm Positions Oracle in Leaders Quadrant in Magic Quadrant for Field Service Management

    REDWOOD SHORES, Calif., May 21 /PRNewswire-FirstCall/ --

    --  Oracle (Nasdaq: ORCL) today announced that both Oracle(R) E-Business
        Suite and Oracle's Siebel Field Service have been included in this
        year's Gartner Magic Quadrant for Field Service Management, 2008 and
        Siebel Field Service has been positioned in the Leaders Quadrant(1).
    --  The Gartner Magic Quadrant provides guidance for organizations that
        are seeking to purchase, replace or upgrade their solutions, and it
        positions vendors within a particular market segment based on their
        completeness of vision and their ability to execute on that vision.
    --  According to Gartner, vendors in the Leaders Quadrant "demonstrate not
        only market strength based on installed base depth, but also affect
        market trends in all categories of the criteria on which they are
        evaluated, and users of the software feel they are gaining a
        competitive advantage over others in their industry."
    --  Siebel Field Service offers a mature and feature-rich product that is
        tightly integrated with Siebel Call Center, Customer Service and Sales
        Automation.  Siebel Field Service enables businesses to dramatically
        enhance their customer service offerings with support for everything
        from call routing and asset management to on-site invoicing and mobile
        connectivity.  It can also be easily integrated with other Oracle and
        third-party applications to create a comprehensive, multi-channel
        service solution.
    --  Siebel Field Service is ideal for businesses looking to deploy best of
        breed field service, integrated with third-party systems and for
        customers already using Siebel Call Center, Customer Service and Sales
        Automation.
    --  Oracle Field Service, part of the Oracle E-Business Suite, increases
        customer satisfaction and profitability by automating and optimizing
        the dispatching of field technicians to service calls.  Powerful
        algorithms, like Geographic Clustering, work in the background to more
        accurately predict customer appointment times and service delivery
        windows.  The Mobile Wireless Handheld and Laptop applications keep
        the field worker completely synchronized, even in disconnected
        environments.  Integration with Google Maps offers Dispatchers a rich
        and detailed visualization of technician routes and work assignments.
    --  Oracle E-Business Suite Field Service is a natural fit for existing
        customers of the Oracle E-Business Suite with asset-intensive
        businesses, particularly high-technology and industrial manufacturing.


    Supporting Quotes
    --  "Our field service operations are a critical component of our business
        and integral to our overall customer strategy," said Chris Norman,
        Senior Project Manager, Enterprise Technology, Ingersoll Rand.  "With
        Siebel Field Service, we have not only automated processes and created
        cost-saving efficiencies, we have also been able to exceed customer
        expectations by improving our service delivery capabilities."
    --  "We are pleased that our Field Service offerings have been evaluated
        and placed by Gartner," said Anthony Lye, Senior Vice President of
        Oracle CRM. "Our field service products have been tested and proven by
        hundreds of customers who have successfully implemented Oracle to
        differentiate their businesses with exceptional service."


    Supporting Resources
    --  Full report -- http://tinyurl.com/5yv7eu
    --  Siebel Field Service homepage -- http://tinyurl.com/3ehm7y
    --  Siebel Field Service datasheet -- http://tinyurl.com/3muszr
    --  Oracle Field Service homepage -- http://tinyurl.com/5s9pyc
    --  Oracle Field Service datasheet -- http://tinyurl.com/62jfqc

The Magic Quadrant is copyrighted 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

    (1) Gartner Research "Magic Quadrant for Field Service Management, 2008"
        by Michael Maoz, April 18, 2008

About Oracle

Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com.

Trademarks

Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

Reference herein to third party content, including analysis, opinions, predictions and statements, does not constitute or imply Oracle's endorsement of or concurrence with such content.

(Logo: http://www.newscom.com/cgi-bin/prnh/20020718/ORCLLOGO)

SOURCE Oracle

Tags: ,CPR,STW,AWD,CA-Oracle-Leaders

NEWS

WIRES

OTHER

TECHNOLOGY

NEWSPAPERS

Leading Analyst Firm Positions Oracle in Leaders Quadrant in Magic Quadrant for Field Service Management