Green Beacon Solutions and ClickSoftware Announce Partnership to Deliver Mobile Workforce CRM Solution for Mid-Size Companies

"ClickSoftware is pleased to announce our alliance with Green Beacon," said Zvi Piritz, Senior Vice President of Global Sales at ClickSoftware. "Our joint partnership will enable field service organizations with field engineer forces of around 50 to 500 individuals to take advantage of optimized scheduling that was previously available only to Enterprise organizations."

Under this partnership, Green Beacon will work with mid-market customers to implement ClickSoftware's ClickIMRS (Installation, Maintenance and Repair Services) solution. ClickIMRS provides seamless integration into Microsoft Dynamics CRM and Dynamics AX (formerly Axapta), enabling mid-sized service organizations to link their field force to all parts of the business, offering equally immediate and efficient responses to customers.

"We are extremely excited about our partnership with ClickSoftware," said Richard Smith, Vice President of CRM Strategy at Green Beacon. "Many field service organizations who have been struggling with legacy CRM solutions are excited about the prospect of migrating to CRM 4.0. ClickIMRS will make this an even simpler transition, providing the robust, cost-effective schedule optimization and resource allocation functionality to field service customers."

By drawing on a vast wealth of experience in delivering Customer Relationship Management solutions, ClickSoftware and Green Beacon have assembled a cost-effective offering, that is tailor-made to meet the needs of mid-sized service organizations who are aspiring to increase their customers' satisfaction and loyalty whilst sustaining growth and profitability. Management of field resources and its impact on overall customer satisfaction is critical to business success, with customer service becoming an ever more significant differentiator for mid-sized service organizations.

About Green Beacon

Green Beacon Solutions provides proven business and technology solutions to mid-market and mid-enterprise customers. With the experience of hundreds of successful customer implementations, Green Beacon guides clients to success by providing expert solutions with a rapid return on investment. Green Beacon is Gold Certified Microsoft Partner providing expertise with Microsoft Dynamics CRM, Dynamics AX, and associated technologies including SQL Server, SQL Reporting Services, SharePoint, Windows Workflow Foundation, and .Net. For additional information, please visit http://www.greenbeacon.com.

About ClickSoftware

ClickSoftware is the leading provider of mobile workforce management and service optimization solutions that create business value for service operations through higher levels of productivity, customer satisfaction and cost effectiveness. Combining educational, implementation and support services with best practices and its industry-leading solutions, ClickSoftware drives service decision making across all levels of the organization. From proactive customer demand forecasting and capacity planning to real-time decision making, incorporating scheduling, mobility and location-based services, ClickSoftware helps service organizations get the most out of their resources.

With over 100 customers across a variety of industries and geographies, and strong partnerships with leading platform and system integration partners ClickSoftware is uniquely positioned to deliver superb business performance to any organization. The company is headquartered inBurlington, Mass. and Israel, with offices inEurope, andAsia Pacific. For more information about ClickSoftware, please call +1-781-272-5903 or +1-888-438-3308, or visit http://www.clicksoftware.com.

This press release contains express or implied forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These forward-looking statements include, but are not limited to, those regarding growth in ClickSoftwares revenues and sales and partner networks. Such forward-looking statements involve known and unknown risks, uncertainties and other factors, which may cause actual results or performance to be materially different from those projected. ClickSoftwares achievement of these results may be affected by many factors, including among others, the following risks: that ClickSoftware may fail to expand its activities in the market; and other risks associated with ClickSoftware's business. For additional information regarding risks relating to ClickSoftware's business, see ClickSoftwares filings with the Securities and Exchange Commission including ClickSoftware's annual report on Form 20-F for the year ended December 31, 2007, and subsequent filings with the Securities and Exchange Commission. ClickSoftware does not undertake to update any forward-looking statements.

    Contacts:
    Joanna Giannotti                            Adam J. Rosen
    ClickSoftware, Inc.                         +1-646-536-3865
    +1-781-272-5903 x2235                       arosen@rkequity.com
    joanna.giannotti@clicksoftware.com

SOURCE ClickSoftware Technologies Ltd

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Tags: Banking and Finance, Computers and Electronics, Software, Internet, VOIP, Phones and Telecommunications, High Tech, massachusetts

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