Published:
Windward CTO's Feature on BSM Published in InformationWeek
Windward IT Solutions, the premier operational
management consulting and systems engineering firm, announced today that
InformationWeek has published a review of BSM vendor dashboards by Windward
CTO Michael Biddick. Today software sellers are pushing Business Service
Management, or BSM, portfolios, but early adapters feel the technology has
proven unable to provide clear links between IT events and business
services. While Biddick states there is no single product that enables
complete business service management, he believes the key to successful BSM
is having strong service catalogs, centralized inventory via a
configuration management database, detailed application dependency mapping
and utilized process management tools.
The review, "BSM Vendors Push Products, But Process Is More Important" may
be found in the May 10th, 2008 issue of InformationWeek print edition and
may be viewed online at:
http://www.informationweek.com/news/software/systems_management/showArticle.jhtml?articleID=207600912.
About Windward
Founded in 1997, Windward provides strategic management consulting and
systems integration services to organizations that rely on their network
and systems infrastructure as a key business asset. Windward takes a fresh
look at organizational objectives and develops a strategy on which to build
dynamic solutions that continually increase clients' return on investment,
increase efficiencies and overall reliability, as well as reduce
operational costs. Windward works with a diversified, global customer base
consisting of Fortune 500 companies, service providers, and government
agencies. For more information on Windward, please visit
www.windwardits.com or email solutions@windwardits.com.
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