Published:
EDS Chosen to Manage Combat Veteran Call Center for Department of Veterans Affairs
EDS Chosen to Manage Combat Veteran Call Center for Department of Veterans Affairs
HERNDON, Va., May 9 /PRNewswire-FirstCall/ -- The U.S. Department of
Veterans Affairs (VA) has selected EDS to provide outbound calling services
and inbound callback support to facilitate the Combat Veteran Call Center
outreach and education campaign to make combat veterans more aware of health
care services and benefits available from the VA. Financial terms of the
contract were not disclosed.
The Combat Veteran Call Center will increase awareness of the extension of
health care and benefits eligibility for veterans of the war inIraq and
Afghanistan. It is the first task order awarded under the General Services
Administration's $2.5 billion USA Contact contract vehicle.
Calls to veterans began on May 1 and will reach out to nearly 570,000
recent wartime veterans over the next six months. Initially, the campaign will
focus on about 17,000 veterans who, based on their wartime injuries or
illnesses, are considered candidates for care management. During the second
phase, about 550,000 Operation Iraqi Freedom and Operation Enduring Freedom
veterans who have not yet enrolled for VA health care services will be
contacted.
"The Department of Veterans Affairs works hard to provide high quality,
prompt and seamless service to veterans," said Don Picard, EDS vice president
of federal healthcare. "We look forward to supporting VA employees as they
deliver vital services to those who have served our country in its battle
against terrorism."
EDS will support the VA's education and outreach campaign through the
Combat Veteran Call Center by providing the necessary facilities, staff,
equipment, supplies and services. The company's phone representatives will
make initial calls to veterans, interview them to assess their needs, and send
information about available VA health care services and benefits. In addition,
EDS callers will follow-up with the veteran to ensure their needs are met.
"EDS is committed to supporting the VA's mission to educate and inform
veterans of the range of benefits to which they are entitled," said Dennis
Stolkey, vice president and general manager, EDS U.S. Government and Public
Sector. "It is extremely important to support these men and women who have
sacrificed so much for their country."
About EDS
EDS (NYSE: EDS) is a leading global technology services company delivering
business solutions to its clients. EDS founded the information technology
outsourcing industry more than 45 years ago. Today, EDS delivers a broad
portfolio of information technology and business process outsourcing services
to clients in the manufacturing, financial services, healthcare,
communications, energy, transportation, and consumer and retail industries and
to governments around the world. Learn more at eds.com.
CONTACT:
Ericka Floyd - EDS
703 742 1477
ericka.floyd@eds.com
SOURCE Electronic Data Systems Corporation
Copyright © 2008, PRNewswire
Copyright © 2008, NewsBlaze,
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