Infinity CCS Launches Timesheeting Module

Infinity CCS, a provider of flexible, proven contact centre software to manage inbound and outbound operations has today launched a contact centre 'Timesheeting' module, previously only available as part of the Infinity suite of software applications. The module, which works on a simple drag and drop basis, ensures daily control over team revenues and costs, and negates manual, paper-based or spreadsheet forms. It is particularly beneficial to contact centres who employ agents on temporary contracts.

The Microsoft SQL based software is available immediately from Infinity CCS to purchase or for short-term rental.

The application records the actual hours each agent or team has worked and the remuneration due, including performance based commissions and bonuses. Once a shift is verified and signed-off by a supervisor, data can be automatically exported to any off the shelf or bespoke payroll system.

"This module offers a daily view of gross margin and direct costs, which are extremely important for telemarketing projects and ensures agents are paid correctly/on-time - a common complaint for call centre staff!" says Carl Adkins, Managing Director, Infinity CCS. "The open database architecture of the software enables secured access for custom reporting via Crystal, SQL reporting services etc., and if used as part of the Infinity suite, additional call outcome and performance data can be combined for powerful analysis."

"We've been using the Infinity Timesheeting module and it not only gives us tight control on our highest cost but makes sure we can pay our staff quickly and accurately. The simplicity is key for an industry that faces many staff and working pattern changes," commented Neil Perring, Managing Director of UK contact centre operation, BPS.

Notes to Editors

About Infinity CCS
Infinity CCS offers proven contact centre software with a flexible, modular approach for inbound and outbound operations. The software integrates disparate applications and presents them to agents in a single user-friendly interface, delivering a streamlined process. This 'Unified Desktop' offering allows for reuse and development of existing applications, including traditional CRM systems to improve performance, efficiency and ultimately, customer satisfaction.

Infinity is ideal for supporting remotely located satellite operations and works harmoniously alongside existing hardware and software from bespoke to 'off the shelf' packages.

Deployed in seven countries and used by hundreds of agents in both fixed, offshore and homeshore operations, Infinity CCS boasts customers including Teleperformance, AIG, Carphone Warehouse and Simply Switch.

 

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