Speech Technology supports a more efficient and responsive police force

Telephonetics VIP, a leading speech recognition and voice automation specialist, is holding a complimentary event for UK police forces to discuss and demonstrate how they can use speech technology to help achieve National Call Handling Standards.

The UK police service receives approximately 80 million calls* for assistance from the public annually. The effective handling of these calls is critical to resolving incidents and managing the relationship between the police and the public.

The event, to be held on the 14th May 2008 at The Moat House, Acton Trussell, Staffordshire (www.moathouse.co.uk), will feature a number of presentations from police forces including South Yorkshire Police, Lothian and Borders Police, and Hertfordshire Constabulary. The forces will discuss how they are using speech solutions to provide a timely and good quality call handling service for both 999 and non-emergency calls.

Anyone interested in attending can register online at www.telephoneticsvip.co.uk/events or call +44(0) 1442 242 242 and ask for Matt James.

*Source: http://police.homeoffice.gov.uk/police-reform/reform-programme/citizen-focus/call-handling

ENDS

About Telephonetics VIP

Telephonetics VIP, which is part of Telephonetics plc, is a leading provider of speech recognition and voice automation solutions.

Offering diverse automation solutions and deployed across 20,000 telephony channels, Telephonetics VIP uniquely processes over 35 million minutes of speech recognition per annum, via its carrier-class resilient platform in both hosted and customer premises solutions.

Drawing on over 15 years of understanding how people interact over the telephone, Telephonetics VIP offers a range of customer-focused solutions, covering even the most demanding environments, and delivering real business benefits to all its customers.

With innovative solutions for speech self-service, mobility, outbound messaging, emergency notification and business continuity Telephonetics VIP has built a large customer base. This includes 80% of the major UK multiplex cinemas, over 50% of the NHS acute health trusts, more than 50 local councils and emergency service operations, along with significant financial and legal company representation.

TELEPHONETICS PLC

Telephonetics plc (TPH.L) is a UK-based speech recognition solutions company.  The Group was listed on the London Stock Exchange's AIM market in July 2005.

 

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